Akhilesh Appala
Melbourne,Australia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level IT support position to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Ready to help team achieve company goals.
Overview
7
7
years of professional experience
Work History
Mechandiser
Big Influence Group
08.2024 - 04.2025
- Update displays for product promotion and marketing objectives to ensure they appeal to customers
- Rotate products from backroom stock and inventory supply onto shelves
- Managed execution of shelf display and floor exhibitions during seasonal changes, promotions and according to market trends
Courier Contractor
Sherpa
01.2022 - 03.2025
- Enhanced delivery efficiency by optimizing routes and time management strategies.
- Increased customer satisfaction through prompt and professional communication during pick-ups and deliveries.
Assistant Manager
Allvel Groups Pty Ltd
02.2022 - 07.2023
- Improved customer satisfaction by addressing and resolving complaints promptly
- Developed strong working relationships with staff, fostering a positive work environment
- Increased sales through effective merchandising strategies and targeted promotions
- Implemented staff training programs, enhancing product knowledge, and improving customer service skills
Delivery Driver Supervisor
Kings Transport
10.2020 - 12.2021
- Improved delivery efficiency by optimizing routes and schedules for drivers
- Streamlined communication between warehouses, drivers, and customers to ensure accurate and timely deliveries
- Trained new delivery drivers on company policies, safety protocols, and customer service standards
- Enhanced customer satisfaction by promptly addressing concerns and providing appropriate solutions
Customer Service Manager
Medco Fuel
07.2018 - 10.2020
- Enhanced customer satisfaction by streamlining support processes and implementing new strategies
- Increased team productivity by providing ongoing training and support to customer service
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques
- Reduced customer complaints, proactively addressing issues and implementing effective solutions
Education
Diploma And Advance Diploma - Business
Canberra Business and Technology College
Canberra, ACT11.2023
Professional Year - Computer And Information Sciences
Indus Institute
Canberra, ACT11.2021
Master of Science - Information Technology
Central Queensland University
Melbourne, VIC07.2019
Bachelor of Technology - Information Technology
Vardhaman College of Engineering
05.2016
Skills
- Operations Management
- Employee Scheduling
- Staff Supervision
- Application installations
- Desktop support
- Problem-solving aptitude
- Teamwork and Collaboration
- Office 365
- HTML
- AWS Fundamentals
- Sales techniques
- Punctuality
https://www.linkedin.com/in/akhileshappala/
Timeline
Mechandiser
Big Influence Group
08.2024 - 04.2025
Assistant Manager
Allvel Groups Pty Ltd
02.2022 - 07.2023
Courier Contractor
Sherpa
01.2022 - 03.2025
Delivery Driver Supervisor
Kings Transport
10.2020 - 12.2021
Customer Service Manager
Medco Fuel
07.2018 - 10.2020
Professional Year - Computer And Information Sciences
Indus Institute
Master of Science - Information Technology
Central Queensland University
Bachelor of Technology - Information Technology
Vardhaman College of Engineering
Diploma And Advance Diploma - Business
Canberra Business and Technology College
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