Effective structure is in place in order to meet customer SLA's and day to day running of operations in the facility
Managing relationships with internal and external customers and other logistics providers aligning with corporate objectives which drive operational excellence
Maintaining warehouse with ISO 13485:9001
Manage compliance requirement for site
Implement, monitor and publish KPI's for the facility
Continuous identification of process and productivity improvements
Safety, quality and productivity on top of the business
Review and maintain security of site in relation to customer
Responsible for inventory management for customer
DIFOT on all deliveries under the control of the facility
Customer orders are processed within SLA's
Ensure warehouse and surroundings are in a clean and tidy state and professionally presented at all times
Promote a safe working environment through the Company's WH&S Policies and Procedures
Ensure within reasonable practicability, that all employees under your supervision are safe from injury and risks to health whilst at work
Ensure any VAS is reviewed and billed out on a monthly basis in line with scheduled monthly billing
Proactively reduce any operational errors through staff development and learning process.
Operation Manager
DHL Supply Chain
01.2020 - 06.2022
Decreasing annual stock loss from $120,000 to $9000
Implementing Opti slot and increasing productivity by 12%
Increasing annual profit margin by 2.5% for agency
Implementing safety culture within team
Decreasing sick leaves by 18% in 2021
Decreasing customers complaints
Achieving KPI's for 26 months in a row
(Mar 2020 - May 2022)
Resolve shipping and distribution related issues and feedbacks with systematic Root Cause Analysis (RCA) and Corrective Actions - Preventive Actions (CAPA) Plan.
Operation Supervisor
DHL Supply Chain
09.2017 - 01.2020
Training team with relevant SOP's and WI
Motivating team and providing feedback on time
Maintaining despatch, Inbound, Returns and Inventory above KPI target
Customer complaints feedback within 48 hours
Tracking productivity and increased profit by 3%
Education
Masters in Business Administration -
01.2010
Diploma in Hospital Administration -
01.2009
Skills
Safety- at topmost priority in business
Quality - set standards and processes to meet client expectations
Productivity- To meet financials and labour management
Urgency: Operate with a sense of urgency, driving timely and efficient outcomes
Execution Excellence: Demonstrate superior planning and execution abilities, consistently delivering outstanding results
Supply Chain Management: Effectively oversee the supply chain to ensure seamless operations
Warehousing and Logistics: Manage warehouse operations and logistics seamlessly
Team Leadership: Lead, mentor, and manage a team of tradespeople and apprentices with finesse
Superior Leadership: Exhibit exceptional leadership skills that inspire and motivate the team
Accountability and Courage: Take ownership of responsibilities and exhibit courage in decision-making
Communication: Communicate effectively, both in written and verbal forms
Initiative: Display a high degree of initiative in tackling challenges and seeking opportunities
National Customer Service Coordinator – Domestic and International Transport at DB Schenker Australia Pty Ltd.National Customer Service Coordinator – Domestic and International Transport at DB Schenker Australia Pty Ltd.