Akhileshwar Devireddy
IT Service Desk
Tarneit,VIC
Summary
I'm a Master of information and communication Technology graduate from La Trobe university with strong skills in Active Directory, Group policy management, Switching, Routing, DNS, LAN and WAN Technologies. Now looking for a new and challenging Full-time IT Engineering role, one which will make best use of my existing skills and further help me develop in this field.
Overview
4
4
years of professional experience
Work History
IT Service Desk Analyst
Amplifon
01.2024 - Current
- Delivered comprehensive training sessions for new IT service desk analysts, ensuring rapid onboarding and adherence to company standards.
- Configured hardware and granted system permissions to new employees.
- Assisted in the development of IT service desk policies, ensuring compliance with industry standards and regulations while maintaining a focus on providing excellent customer service.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Actively used ServiceNow ticketing system, Active Directory and Azure Active directory
- Created user accounts and assigned permissions.
IT Technician
IMI Solutions
03.2021 - 12.2023
- Supported the roll-out of company-wide digital transformation initiatives through effective change management strategies.
- Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
- Configured hardware, devices, and software to set up work stations for employees.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Installed and configured operating systems and applications.
Education
Master of Science - Information And Communication Technology
La Trobe University
Melbourne, VIC12.2020
Skills
- Active Directory
- ServiceNow Ticketing System
- Azure Active Directory, Exchange Admin Centre
- Office 365
- SLA Fullfilment
- Hardware Configuration
- Technical Support
- User Support
- Ticketing system proficiency
- Technical Troubleshooting
- Service support
- Network configuration
Timeline
IT Service Desk Analyst
Amplifon
01.2024 - Current
IT Technician
IMI Solutions
03.2021 - 12.2023
Master of Science - Information And Communication Technology
La Trobe University
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