Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Knowledgeable and dedicated customer service professional with extensive experience Retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Hi, I’m
AKHIL SURAJ GANDLA
Sydney,Australia
Summary
Overview
4
years of professional experience
Work History
EG FUELO CO
Store Team Member
02.2021 - Current
Job overview
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor.
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
Probe Group Pty Ltd
Customer Service Support Agent
09.2021 - 04.2022
Job overview
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Provided primary customer support to internal and external customers.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
GURSIMERS PTY LTD
Team Member
11.2020 - 02.2021
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
GURSIMERS PTY LTD
Assistant Store Manager
07.2020 - 11.2020
Job overview
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Assisted store manager in meeting standards for customer service and quality.
- Completed routine store inventories.
- Trained and managed associates in customer service and sales techniques.
- Optimized store displays and appearance via strategic merchandising.
- Developed innovative and creative merchandise displays to drive point-of-sale purchases.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
AUSTRALIAN POST
Delivery Courier
01.2020 - 07.2020
Job overview
- Answered customer inquiries regarding shipments and provided updates on package arrival.
- Inspected truck prior to delivery, checking for proper stowage of packages.
- Greeted recipients, delivered packages and parcels and acquired proper signatures for all deliveries.
SMILENERGY PTY LTD
Console Operator
03.2019 - 01.2020
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained staff on operating procedures and company services.
- Communicated professionally with colleagues, freelancers and clients.
- Enforced rules, regulations, policies and procedures and responded to emergency situations requiring security assistance
Education
Victoria UniversitySydney, NSW
Bachelor of Information Technology from CYBER SECURITY
12.2022
University Overview
AURORA DESIGN INSTITUTEHYDERABAD, INDIA
Bachelor of Architecture from Architecture
03.2018
University Overview
SR JUNIOR COLLEGEWARANGAL ,INDIA
INTERMEDIATE from MPC
03.2016
University Overview
RAMAN HIGH SCHOOLWARANGAL ,INDIA
HIGH SCHOOL
03.2014
University Overview
Skills
- Returns and Exchanges
- Meeting Sales Goals
- Loss Prevention
- Flexible Hours
- Building Customer Relationships and Loyalty
- Merchandise Recommendations
- PC expert
- Microsoft Azure
- Installing and configuring Windows server 2016
- Active Directory service
- Managing users on Azure
- Installation and configuration of Hyper-V
- Hyper v
- Professional Telephone Demeanor
- Managing Multiple Tasks
- Active Listening
- Call Center Operations
- Customer Inquiries
- Stock Management
- Account Management
- Technical Support
- Delivery Scheduling
- Refund Processing
- Customer Relations
- Documentation
- Retail Materials Management
- CRM Software
Languages
English
Professional Working
Telugu
Native or Bilingual
Hindi
Full Professional
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Support Agent
Probe Group Pty Ltd
09.2021 - 04.2022
Store Team Member
EG FUELO CO
02.2021 - Current
Team Member
GURSIMERS PTY LTD
11.2020 - 02.2021
Assistant Store Manager
GURSIMERS PTY LTD
07.2020 - 11.2020
Delivery Courier
AUSTRALIAN POST
01.2020 - 07.2020
Console Operator
SMILENERGY PTY LTD
03.2019 - 01.2020
Victoria University
Bachelor of Information Technology from CYBER SECURITY
AURORA DESIGN INSTITUTE
Bachelor of Architecture from Architecture
SR JUNIOR COLLEGE
INTERMEDIATE from MPC
RAMAN HIGH SCHOOL
HIGH SCHOOL
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