Akib Khan
Fairfield,NSW
Summary
Results-driven Customer Service Professional with extensive experience in fast-paced retail environments. Proven expertise in problem-solving, operational efficiency, and maintaining high service standards. Committed to delivering exceptional customer experiences while adhering to safety and hygiene protocols.
Overview
2
2
years of professional experience
Work History
7 Eleven Customer Service
Customer Service
01.2025 - Current
- Enhanced customer satisfaction through warm greetings and friendly assistance.
- Processed cash, card, and digital payments with utmost accuracy and care.
- Guided customers in product selection and provided information on promotions.
- Maintained organized displays and ensured cleanliness throughout the store.
- Monitored inventory levels, notifying management of low stock items promptly.
- Resolved customer complaints with politeness and escalated issues as needed.
Metro: Customer Service
06.2025 - 08.2025
- Enhanced customer satisfaction by greeting and assisting visitors professionally.
- Resolved inquiries via phone, email, or in-person promptly and effectively.
- Educated customers on services, procedures, and policies to ensure clarity.
- Handled complaints efficiently, escalating issues to management when necessary.
- Maintained accurate records of customer interactions and transactions consistently.
- Coordinated with security staff to ensure smooth station operations and safety.
Social Society Cafe Only Saturday and Sunday
Waiter
01.2025 - 05.2025
- Created a welcoming environment by greeting customers with friendliness.
- Ensured timely and accurate service of food and beverage orders.
- Communicated menu items and specials, addressing customer inquiries effectively.
- Prepared beverages according to café standards, maintaining quality and presentation.
- Maintained clean and properly set tables for a pleasant dining experience.
- Processed payments efficiently, including cash and card transactions.
Rocker Bondi
Waiter
07.2024 - 03.2025
- Enhanced customer satisfaction by greeting warmly and presenting menus promptly.
- Ensured accurate order taking for food and drinks, improving service efficiency.
- Delivered food and beverages swiftly to maintain customer satisfaction levels.
- Provided menu insights, answering questions about ingredients and specials effectively.
- Recommended dishes tailored to customer preferences, boosting sales and satisfaction.
- Maintained cleanliness in dining areas, ensuring proper table setup for guests.
Gold Car Wash and Cafe
Car Washer
06.2024 - 07.2024
- Enhanced vehicle cleanliness by performing thorough washing and polishing tasks.
- Safely utilized cleaning chemicals to effectively remove dirt and stains.
- Maintained car wash equipment, ensuring workspace cleanliness and efficiency.
- Delivered excellent customer service during vehicle drop-off and pick-up processes.
- Identified and reported vehicle damages promptly to management for resolution.
- Collaborated with team members to complete tasks on time in a fast-paced environment.
Education
Master of Science - Civil Engineering
University of Technology Sydney
Sydney, New South Wales, NSW01-2027
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Timeline
Metro: Customer Service
06.2025 - 08.2025
7 Eleven Customer Service
Customer Service
01.2025 - Current
Social Society Cafe Only Saturday and Sunday
Waiter
01.2025 - 05.2025
Rocker Bondi
Waiter
07.2024 - 03.2025
Gold Car Wash and Cafe
Car Washer
06.2024 - 07.2024
Master of Science - Civil Engineering
University of Technology Sydney