Akibul Hoque
U10/144 Haldon Street, Lakemba,NSW
Summary
A highly communicative and adaptable individual with a proven ability to excel in both team-based and independent work environments. As a dedicated Assistant Manager with over 2 years of experience, I've successfully led teams, fostered employee motivation, and consistently improved customer satisfaction while ensuring operational efficiency. Passionate about optimizing workflows, boosting productivity, and driving revenue growth. I am eager to leverage my leadership skills and business acumen in a dynamic, forward-thinking organization to contribute to its growth and operational excellence.
Overview
6
6
years of professional experience
Work History
Food And Beverage Assistant
Novotel Hotels (The Ternary)
Murray Street, Pyrmont, NSW
09.2023 - Current
- Greeted guests and provided excellent customer service.
- Assisted in setting up the dining area, including tables, chairs, linens, glassware, silverware, and dishware.
- Maintained knowledge of menu items and specials to assist guests with selections.
- Received orders from customers for food and beverages.
- Checked that all dishes were served according to diets.
- Monitored guest satisfaction throughout their dining experience.
- Replenished stocks of clean dishes, cutlery, napkins and condiments as necessary during meal periods.
- Cleared away dirty plates and glasses promptly at the end of each meal period.
- Participated actively in training sessions on new products or services offered by the restaurant.
Assistant Group Venue Manager
Midas Group Australia (Wing Dynasty)
Chippendale, Australia
10.2022 - 09.2023
- Coordinate daily Front of the House and Back of the House venue operations
- Deliver superior service and maximize customer satisfaction
- Respond efficiently and accurately to customer complaints
- Regularly review product quality, and research new vendors.
- Organize and supervise shifts
- Appraise staff performance and provide feedback to improve productivity
- Estimate future needs for goods, kitchen utensils, and cleaning products
- Ensure compliance with sanitation and safety regulations
- Manage the venue's good image and suggest ways to improve it
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly, and annual revenues and expenses.
- Promote the brand in the local community through word of mouth and venue events.
- Planned, coordinated and executed all aspects of events from start to finish.
- Supervised event staff and volunteers to ensure tasks were completed on time and efficiently.
- Provided guidance and direction to vendors regarding set-up, tear-down, delivery.
- Created detailed reports outlining budgeted expenses versus actual costs for each event.
Event Supervisor
The Grounds of Alexandria
Alexandria, NSW
02.2021 - 08.2022
- Planned, coordinated and executed all aspects of events from start to finish.
- Supervised event staff and volunteers to ensure tasks were completed on time and efficiently.
- Provided guidance and direction to vendors regarding set-up, tear-down, delivery.
- Ensured safety protocols were followed during the event.
- Managed guest lists, seating charts and check-in procedures at events.
- Collaborated with caterers to select menus according to client preferences.
- Monitored audio and visual equipment during events to ensure proper functioning.
- Created detailed reports outlining budgeted expenses versus actual costs for each event.
- Prepared daily summaries of activities at each event detailing successes and areas needing improvement.
- Kept track of inventory levels of supplies used during events such as linens, dishes, glassware.
- Recruited additional staff members when necessary based on workload requirements.
F&B Attendant
The Grounds of Alexandria
Alexandria, Nsw
05.2019 - 02.2021
- Assisted in setting up banquet tables and chairs for events.
- Provided food, beverage and table service to guests during events.
- Ensured that all food items were properly displayed and replenished as needed.
- Greeted guests upon arrival, provided information on menu selections, and answered questions regarding availability of items.
- Cleared plates and glasses from tables in a timely manner after each course or event completion.
- Followed health department regulations when handling food products and cleaning dining areas.
- Checked temperature of hot foods prior to serving ensuring safety standards were met.
- Ensured compliance with local liquor laws concerning age restrictions on alcoholic beverages served at events.
- Provided exceptional customer service by anticipating guest needs and responding promptly to requests or inquiries made by guests or other employees.
Education
Bachelor of business -
Torrens University
Australia12.2024
Foundation studies -
Western Sydney University
Australia07.2019
Skills
- Annual Reports
- Cash Balance
- Customer Service
- Decision-Making
- Microsoft Office
- Organization Skills
- Skilled Multi-tasker
- Teamwork
- Time Management
- Data Analysis
- Account Management
- Team management
- Financial Analysis
- Business Analysis
- Accounting
- Food safety
- Team leadership and supervision
- Marketing and promotional materials
- Special events planning
Languages
- English, Professional
- Bengali, Native
Personal Information
- Date of Birth: 11/18/98
- Nationality: Bangladeshi
Languages
English
Full Professional
Bengali
Native/ Bilingual
Hindi
Professional
Urdu
Professional
Timeline
Food And Beverage Assistant
Novotel Hotels (The Ternary)
09.2023 - Current
Assistant Group Venue Manager
Midas Group Australia (Wing Dynasty)
10.2022 - 09.2023
Event Supervisor
The Grounds of Alexandria
02.2021 - 08.2022
F&B Attendant
The Grounds of Alexandria
05.2019 - 02.2021
Bachelor of business -
Torrens University
Foundation studies -
Western Sydney University
Similar Profiles
Sethumadhavan RamanSethumadhavan Raman
Cluster Director Talent & Culture at Accor Hotels-Novotel & Ibis Chennai OMR & Novotel Chennai SIPCOTCluster Director Talent & Culture at Accor Hotels-Novotel & Ibis Chennai OMR & Novotel Chennai SIPCOT
Jeff BromellJeff Bromell
Hotel Manager at Hilton Hotels, Novotel, Intercontinental HotelsHotel Manager at Hilton Hotels, Novotel, Intercontinental Hotels
Stephanie TangStephanie Tang
Talent & Culture Manager at Novotel, Mercure & Ibis Darwin Airport HotelsTalent & Culture Manager at Novotel, Mercure & Ibis Darwin Airport Hotels
Merelita NaqamuMerelita Naqamu
Childcare Educator at Cottage on KerrsChildcare Educator at Cottage on Kerrs
Md Ariful IslamMd Ariful Islam
Disability Support Worker at Alpha DisabilityDisability Support Worker at Alpha Disability