Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Akin Merennage

Perth,WA

Summary

Proven IT professional with a track record of enhancing system efficiency and customer satisfaction at the Department Of Communities And Justice. Expert in network troubleshooting and remote technical support, complemented by strong client relationship management skills. Achieved a significant reduction in ticket resolution times, demonstrating a commitment to excellence and a results-driven approach.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Service Desk Analyst

Department Of Communities And Justice
02.2023 - Current
  • Engaged in user support interactions via telephone, chat and email platforms.
  • Served as the primary point of contact for all IT-related queries within the organization, directing users to appropriate resources when necessary.
  • Enhanced customer satisfaction by providing timely, accurate, and empathetic support.
  • Collaborated with IT teams to resolve complex issues, ensuring minimal downtime for endusers.
  • Reduced ticket resolution times with thorough troubleshooting and effective communication skills.
  • Proactively identified recurring issues and worked with relevant departments to implement solutions.
  • Escalated critical incidents appropriately while maintaining clear communication throughout resolution process.
  • Maintained detailed documentation of incidents and resolutions, aiding future troubleshooting efforts.
  • Implemented remote desktop support tools to increase efficiency in resolving user problems remotely.
  • Supported a diverse range of users across multiple locations by addressing software, hardware, and network issues effectively.
  • Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
  • Answered user product attribute and usage questions to promote satisfactory product ownership experience.
  • Managed high-volume ticket queues efficiently, prioritizing urgent requests for prompt attention.
  • Resolved common user concerns by utilizing preset issue resolution scripts.
  • Coordinated hardware replacements/upgrades when necessary for end-user devices.
  • Assisted in training new team members on service desk procedures, tools, and best practices.
  • Provided after-hours support as needed to minimize business impact during downtime events.
  • Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
  • Participated in IT projects as needed, providing valuable input from a service desk perspective to ensure seamless integration with existing systems.
  • Contributed to knowledge base articles, sharing expertise with colleagues and improving overall team capabilities.
  • Improved service desk efficiency by streamlining processes and implementing best practices.
  • Developed strong working relationships with vendors to expedite issue resolution and maintain optimal system performance.
  • Consistently met or exceeded key performance indicators related to service quality and response times.
  • Conducted regular reviews of service desk metrics to identify areas for improvement and implement enhancements accordingly.
  • Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
  • Monitored system performance to identify potential issues.
  • Offered assistance in implementing and developing training programs.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Assisted in development of system security protocols.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Configured and tested new software and hardware.
  • Generated reports to track performance and analyze trends.
  • Installed and configured operating systems and applications.
  • Tested new software and hardware prior to deployment.
  • Installed, configured and maintained computer systems and network connections.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Addressed user customer service concerns and decided when to escalate problems to specialist team members.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Initiated cross-selling and upselling conversations to promote customer product purchases and generate sales.

Technical Support Analyst

Coles Group
05.2022 - 11.2022
  • Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
  • Resolved complex technical issues for clients, enhancing overall system performance.
  • Offered remote support for cloud-based and web-based clients via phone, email and chat.
  • Collaborated with cross-functional teams to develop solutions for recurring technical problems.
  • Provided remote assistance to customers in resolving software and hardware issues, ensuring minimal downtime.
  • Communicated technical findings via lay terminology to keep interdepartmental teams informed on vital developments.
  • Managed a diverse caseload of technical inquiries while maintaining a focus on quality service delivery and prompt issue resolution.
  • Decreased response times with efficient ticket management and prioritization of urgent issues.
  • Increased first-call resolution rates by comprehensively addressing customer concerns and providing clear instructions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Authored technical requirement documentation to suit business goals and technological limits.
  • Leveraged diagnostic tools to troubleshoot network connectivity issues, restoring critical services for clients quickly and efficiently.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Resolved issues with systems, hardware and telephones quickly and accurately.
  • Participated in regular team meetings to discuss ongoing cases, share progress updates, and identify opportunities for collaboration.
  • Contributed to the development of internal training materials, improving new hire onboarding and ongoing education efforts.
  • Improved customer satisfaction by providing timely and accurate technical support to endusers.
  • Assisted in product testing efforts prior to release, helping identify potential bugs or user experience improvements needed.
  • Enhanced team productivity by sharing knowledge, resources, and best practices with colleagues.
  • Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
  • Supported continuous improvement initiatives by identifying opportunities for process optimization within the support team environment.
  • Streamlined support processes by creating comprehensive documentation for common troubleshooting scenarios.
  • Boosted network, system, and data availability and integrity through preventive maintenance and upgrades.
  • Stayed current with industry trends and emerging technology advancements to better serve client needs when troubleshooting challenges arose.
  • Undertook technical maintenance of various database systems.
  • Analyzed massive quantities of deep-dive information for Big Data projects.
  • Acted as a liaison between clients and development teams, providing valuable user feedback for future product enhancements.
  • Developed strong relationships with customers through consistent follow-up on open tickets and proactive communication around known issues or outages.
  • Collected and monitored incoming data from sources such as remote sensors, third party vendors, and visual inspection.
  • Designed and maintained consistent data collection protocols and standards across numerous databases and projects.
  • Consulted with sales personnel to answer customer questions with statistical analyses presented in easily digestible formats.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Installed and configured operating systems and applications.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Installed, configured and maintained computer systems and network connections.
  • Created user accounts and assigned permissions.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Researched and identified solutions to technical problems.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Tested new software and hardware prior to deployment.
  • Developed and implemented preventive maintenance procedures.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Generated reports to track performance and analyze trends.
  • Configured and tested new software and hardware.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Monitored system performance to identify potential issues.

Service Desk Coordinator

NSW Department of Customer Service
08.2021 - 03.2022
  • Collaborated with other departments to address recurring issues, reducing overall ticket volume.
  • Reduced downtime for users by providing effective remote technical support when needed.
  • Streamlined service desk processes for improved efficiency and reduced response times.
  • Coordinated cross-functional teams to resolve complex technical issues, resulting in quicker ticket resolution.
  • Developed training materials for new hires to ensure consistent quality of support services.
  • Documented common issues and solutions as part of a knowledge base for future reference, expediting problem resolution efforts.
  • Optimized resource allocation by effectively scheduling staff shifts according to anticipated workload patterns.
  • Cultivated a positive work environment that fostered collaboration among team members, leading to enhanced individual performance metrics.
  • Improved communication between the service desk team and clients through clear documentation and regular updates on issue status.
  • Implemented service desk best practices, improving overall team performance and productivity.
  • Maintained accurate records of all service desk activities, enabling data-driven improvements to operations.
  • Managed the prioritization of service requests, ensuring timely completion of critical tasks.
  • Contributed to maintaining high customer retention rates through exceptional service delivery.
  • Participated in internal audits to ensure compliance with relevant regulations and industry standards.
  • Established strong working relationships with vendors, streamlining the procurement process for required tools or equipment.
  • Supported company-wide system upgrades by coordinating with IT teams and communicating potential impacts on endusers.
  • Increased first-contact resolution rates with thorough troubleshooting and problem-solving skills.
  • Enhanced customer satisfaction by promptly addressing and resolving service desk tickets.
  • Continuously sought opportunities for professional development, attending seminars or conferences related to Service Desk Coordinator roles.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
  • Delegated tasks to administrative support staff to organize and improve office efficiency.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Kept high average of performance evaluations.
  • Trained team members on new hotel services and products to support promotional efforts.
  • Conducted ongoing reviews of program financial systems to assess cost control measures.
  • Developed internal requirements and standards to minimize regulatory risks and liability across programs.
  • Interceded between employees during arguments and diffused tense situations.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
  • Organized spaces, materials and catering support for internal and client-focused meetings.
  • Organized meetings for executives and coordinated availability of conference rooms for participants.
  • Managed supervisor itinerary and appointments and streamlined scheduling procedures.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved office operations by automating client correspondence, record tracking and data communications.

L1 Technical Support Engineer

CustomTec
04.2019 - 08.2021
  • Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
  • Mentored junior technicians, sharing best practices and contributing to a knowledgeable support team.
  • Improved customer satisfaction by providing timely and efficient technical support.
  • Balanced competing priorities effectively, managing multiple open cases simultaneously while maintaining attention to detail and a commitment to quality service delivery.
  • Provided remote support for a wide range of technologies, ensuring consistent service quality across all platforms.
  • Conducted thorough root cause analysis for recurring issues, leading to long-term solutions that minimized future occurrences.
  • Resolved complex software and hardware issues for clients, enhancing their overall experience.
  • Delivered exceptional customer service by actively listening to client concerns and empathizing with their frustrations before offering appropriate solutions.
  • Collaborated with cross-functional teams to troubleshoot and resolve system-wide problems.
  • Supported high-profile clients with special requirements, delivering personalized assistance tailored to their unique needs.
  • Initiated proactive outreach to customers, offering preventative maintenance and support to ensure optimal system functionality.
  • Received consistent recognition for outstanding performance, demonstrating a strong commitment to customer satisfaction and technical excellence.
  • Handled specialized cases as an escalation point for complex or unresolved issues, ensuring satisfactory resolution for all parties involved.
  • Assisted in the development of user-friendly technical documentation, simplifying troubleshooting processes for customers.
  • Stayed updated on industry trends, enabling quick adaptation to new challenges and emerging technologies.
  • Collaborated closely with product development teams, providing valuable input on potential improvements based on customer feedback and support experiences.
  • Streamlined internal communication by developing standard operating procedures for common support tasks.
  • Managed high-pressure situations with professionalism, effectively addressing urgent customer concerns while maintaining composure.
  • Performed root cause analysis of reported issues to enact corrections.
  • Contributed to the continuous improvement of support processes through regular feedback sessions and process evaluations.
  • Participated in ongoing training programs to enhance technical expertise and maintain up-to-date knowledge of current products and services.
  • Documented faults and bugs for referral to development staff for use in updates.
  • Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
  • Delivered Tier-3 support and SME input to internal and external customers.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Met with team personnel to share details of discovered issues and recurrent custom complaints.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Created user accounts and assigned permissions.
  • Configured and tested new software and hardware.
  • Monitored system performance to identify potential issues.
  • Researched and identified solutions to technical problems.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Offered assistance in implementing and developing training programs.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Generated reports to track performance and analyze trends.
  • Developed and implemented preventive maintenance procedures.
  • Tested new software and hardware prior to deployment.
  • Assisted in development of system security protocols.

Customer Service Representative

Datacom
07.2018 - 01.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Collaborated with product team to communicate customer feedback, resulting in product enhancements.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Fostered positive customer service culture within team which led to higher customer satisfaction rates.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Implemented rewards program that encouraged repeat business and strengthened customer relationships.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.
  • Coordinated with logistics department to expedite shipping for urgent customer orders.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Customized support strategies for high-priority clients to ensure their specific needs were met.
  • Analyzed customer service metrics to identify trends and develop strategies for improvement.
  • Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
  • Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Led quarterly customer service meetings to review performance and set goals for improvement.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Promptly responded to inquiries and requests from prospective customers.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Sought ways to improve processes and services provided.
  • Trained new personnel regarding company operations, policies and services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Enhanced productivity levels by anticipating needs and delivering outstanding support.
  • Trained staff on operating procedures and company services.
  • Investigated and resolved accounting, service and delivery concerns.
  • Cross-trained and provided backup support for organizational leadership.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Implemented and developed customer service training processes.
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
  • Created and maintained detailed database to develop promotional sales.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.

IT Trainee

Planet Tel
10.2015 - 01.2018
  • Participated in ongoing professional development opportunities to stay current with industry best practices.
  • Reduced downtime during network outages by quickly identifying and addressing root causes.
  • Collaborated closely with senior IT staff members on various projects, gaining valuable insights into more advanced aspects of the field.
  • Optimized network performance through regular maintenance and updates, providing a stable environment for users.
  • Streamlined processes for increased efficiency by automating routine IT tasks.
  • Implemented data backup strategies, ensuring the security and integrity of sensitive information.
  • Assisted in the migration of data and applications to new platforms, minimizing disruptions to endusers.
  • Conducted effective training sessions for end-users on new software implementations, resulting in increased adoption rates across departments.
  • Helped minimize security risks by conducting thorough vulnerability assessments on company networks.
  • Enhanced system performance by troubleshooting and resolving software issues in a timely manner.
  • Contributed to the successful completion of IT projects on time and within budget through diligent task management.
  • Developed strong working relationships with colleagues across departments through clear communication and collaboration efforts on various projects.
  • Provided comprehensive technical support to end-users, resulting in improved user satisfaction and reduced ticket resolution time.
  • Assisted in the development of custom applications, increasing the functionality of existing systems.
  • Maintained detailed documentation for all IT processes, providing a valuable resource for future reference and training purposes.
  • Ensured maximum system uptime by proactively monitoring networks for potential issues or irregularities.
  • Evaluated vendor proposals for new hardware or software purchases to ensure compatibility with existing infrastructure.
  • Kept abreast of industry trends and emerging technologies, applying relevant knowledge to daily work activities.
  • Supported company-wide technology initiatives by assisting with hardware setup and configuration.
  • Collaborated with cross-functional teams to develop and implement new software solutions, improving overall productivity.
  • Installed and configured software and hardware.
  • Maintained current software licenses and patched applications to stay up-to-date with latest features.
  • Reviewed system and network performance to make proactive adjustments based on established IT policies.
  • Gathered and translated project requirements and collaboratively worked to define scope and milestones.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Installed, configured and maintained computer systems and network connections.
  • Researched and identified solutions to technical problems.
  • Created user accounts and assigned permissions.
  • Monitored system performance to identify potential issues.
  • Configured and tested new software and hardware.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Tested new software and hardware prior to deployment.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Generated reports to track performance and analyze trends.
  • Helped streamline repair processes and update procedures for support action consistency.
  • Assisted in development of system security protocols.
  • Offered assistance in implementing and developing training programs.
  • Maintained servers and systems to keep networks fully operational during peak periods.

Education

Certificate IV - Procurement And Contracting

TAFE NSW
Sydney, NSW
12.2021

Advanced Diploma - Business Analysis

TAFE NSW
Sydney, NSW
12.2020

Advanced Diploma - Project Management

TAFE NSW
Sydney, NSW
12.2019

Certificate IV - Information Digital Media & Technologies

TAFE NSW
Sydney, NSW
12.2015

High School Diploma -

Glenwood High School
Glenwood, NSW
12.2014

Skills

  • ITIL Knowledge
  • Remote Technical Support
  • Incident Management
  • Client Relationship Management
  • Network Troubleshooting
  • Remote Support
  • Client Relations
  • Performance Assessment
  • Software Support
  • Hardware support
  • Technical Support
  • Hardware troubleshooting
  • Service Level Agreements
  • Service Desk Team Management
  • System Configuration
  • LAN/WAN
  • Hardware diagnostics
  • Data Recovery
  • Hardware Evaluations
  • Mac systems
  • Technical Documentation
  • Employee Computer Support
  • Hardware and Software Configuration
  • Computer System Diagnostics Software
  • System Performance Assessments
  • Documentation Development
  • Tracking and Documentation
  • Call Center Operations
  • Account Administration
  • Laptop Servicing
  • Error Detection
  • User Training
  • Software Upgrades
  • System optimization
  • Technical issues analysis
  • Online Chat Support
  • Application installations
  • Hardware upgrades
  • Active Listening
  • Equipment Inspection
  • Report Preparation
  • Project Coordination
  • Incoming Call Management
  • Staff education and training
  • Application support
  • Customer Needs Assessment
  • Customer service expert
  • Software diagnosis
  • Device Installation
  • Software Evaluation
  • User Support
  • Hardware Configuration
  • Computer Diagnostics
  • Problem-Solving
  • Highly Professional
  • Customer Communication and Empathy
  • Call Management
  • Issue and Resolution Tracking
  • Friendly and Patient
  • Organizational Skills
  • Attention to Detail
  • Desktop support
  • Help Desk Support
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • System Maintenance
  • Teamwork and Collaboration
  • Hardware and Software Repair
  • Interpersonal Skills
  • Customer Service
  • Account Management
  • Asset Management
  • Documentation
  • System Administration

Certification

  • ITIL Foundation Certificate - Valid until Feb 2027
  • Working with Children Check - Valid until Feb 2028
  • First Aid Certificate - Sep 2022 - Sep 2025

Timeline

Service Desk Analyst

Department Of Communities And Justice
02.2023 - Current

Technical Support Analyst

Coles Group
05.2022 - 11.2022

Service Desk Coordinator

NSW Department of Customer Service
08.2021 - 03.2022

L1 Technical Support Engineer

CustomTec
04.2019 - 08.2021

Customer Service Representative

Datacom
07.2018 - 01.2019

IT Trainee

Planet Tel
10.2015 - 01.2018

Certificate IV - Procurement And Contracting

TAFE NSW

Advanced Diploma - Business Analysis

TAFE NSW

Advanced Diploma - Project Management

TAFE NSW

Certificate IV - Information Digital Media & Technologies

TAFE NSW

High School Diploma -

Glenwood High School

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Akin Merennage