Skills
Summary
Work History
Education
Languages
Education and Training
Generic

Akino Otsuki

North Caulfield,VIC

Skills

  • Records maintenance
  • Service estimates
  • Data entry
  • Brand management
  • Issue and conflict resolution
  • Contract development and management
  • Relationship building
  • Work ethic
  • Special needs clients
  • Transportation and travel
  • Special events and celebrations
  • Entertainment
  • Conflict mediation
  • Clean driving record
  • Safety procedures
  • Answering client questions
  • Problem-solving skills
  • Positive attitude
  • Customer service and care
  • Problem-solving
  • Customer complaint resolution
  • Organizational skills
  • Service support
  • Flexible schedule
  • Conflict resolution
  • Polite communication skills

Summary

Determined professional effectively talented in Customer service and communications. Considered valuable member of any team and driven to work hard. Seeking Service Advisor position where outstanding expertise can be used to help company boost success to broader heights.

Approachable and outgoing Tour Operator with experience leading tours of various educational and historic sites, including amusement theme park . Delivering guest satisfaction through delightful of communication and entertaining with Japanese - English translating.

Skilled at leading tours for groups of up to 50.

Work History

Sports Agent Staff

Melbourne Soccer Agent
Melbourne, VIC
10.2024 - Current
  • Support football players from Japan for settle new life in Melbourne.
  • Interpriting they and contracting team staff.
  • Helping them to settle and build thier own life style in Melbourne.
  • Informed clients of policies and procedures.

Tour Guide

Self Employed
Melbourne, VIC
06.2024 - Current
  • Led immersive cultural tours, enhancing visitor understanding of Australian traditions and history.
  • Built personal relationships with guests to promote positive experiences.
  • Stayed current on area history, culture, events, attractions by attending workshops, lectures, conferences regularly updating tour information accordingly.
  • Collaborated with local businesses to create unique travel experiences for diverse client groups.
  • Developed engaging narratives that captivated audiences, improving overall tour satisfaction ratings.
  • Trained new guides on best practices in customer service and cultural presentation techniques.

VIP Service Executive

Crown Casino
Melbourne, VIC
03.2014 - 05.2024
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Welcomed incoming individuals and ascertained needs by asking open-ended questions.

Tour Guide

Japan Travel Bureau
Melbourne, Victoria
06.1990 - 05.2005
  • Entertained visitors and tourists with various props and signs to maximize engagement.
  • Facilitated tours of education to groups of up 50.
  • Researched topics that pertained to tour locations so that such information could be added to scripts.
  • Delivered information through narratives on locations throughout Melbourne and Victoria area, relaying lesser-known stories for interest.
  • Escorted individuals and groups on cruises, sightseeing tours and through points of interest.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.

Education

Bachelor of Arts - International Relation

NIHON University
Mishima, Japan
03.1985

Languages

Japanese
Native/ Bilingual

Education and Training

other

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Akino Otsuki