Akito Kurokawa
Box Hill North,VIC
Summary
Accomplished Managing Director at Gojin Enterprise Pty Ltd, adept in operations management and fostering client relationships. Spearheaded strategic initiatives, boosting company performance significantly. Excelled in staff management and quality assurance, ensuring top-notch service delivery. Demonstrated exceptional decision-making and team collaboration, driving operational excellence and customer satisfaction.
Overview
15
15
years of professional experience
Work History
Managing Director
Gojin Enterprise Pty Ltd
05.2021 - Current
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Strengthened client relationships with regular communication, timely project delivery, and high-quality services.
- Increased overall company performance by implementing strategic management initiatives and streamlining operations.
- Developed comprehensive business plans, outlining long-term goals and actionable steps toward success.
- Importing and distributing Japanese alcohol especially in VIC
- Managing Japanese restaurant and sake bar in North Melbourne.
Sales Manager
Tokyo Food
09.2016 - 01.2021
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
Shop Manager
Wasshoi Bar and Grill
09.2015 - 08.2016
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
Warehouse Manager
Japan Foods Trading Pty Ltd
05.2010 - 01.2015
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
Education
No Degree - International Trade
RMIT TAFE
Melbourne, VIC12-1996
Skills
- Operations management
- Staff management
- Quality assurance
- Team collaboration
- Client relationships
- Stock control
- Decision-making
- Customer relations
Languages
Japanese
Native or Bilingual
eng
Professional Working
Interests
- I enjoy cooking for friends and family gatherings
- Drinking Wine, Sake and Beer
Timeline
Managing Director
Gojin Enterprise Pty Ltd
05.2021 - Current
Sales Manager
Tokyo Food
09.2016 - 01.2021
Shop Manager
Wasshoi Bar and Grill
09.2015 - 08.2016
Warehouse Manager
Japan Foods Trading Pty Ltd
05.2010 - 01.2015
No Degree - International Trade
RMIT TAFE
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