Akki Soni
Geelong West,Australia
Summary
I am a self-motivated and resourceful Full timer who is seeking a demanding role in a growth oriented organization. I have excellent communication, presentation that can be used to attain the targets of the organization.
Overview
7
7
years of professional experience
Work History
Customer Solution Consultant
Pacific blue/ Tango Energy
01.2024 - Current
- Receiving enquires from customers of Tango energy and Pacific blue regarding high bills, concession, Utility relief grant, Energy bill relief, EBR, direct debit, payment plan, move in and move out and my tango app
- Explaining customer the bill, usage, bill calculation and also sending excel file of the usage if they possess smart meter
- Creating service orders for various reasons including solar reconfiguration, move in/ moveout, Gas plug in, damage meter, special read etc
- Collaborating with various team such as credit team, concession team, sales team, service order team
- Solving enquries or request from our customers via email and sending c_sats
- Using software like CRM, Engage, zendesk, excel etc
- And also making customers pay over the phone and/or setting up direct debit via credit card information
- Boosted sales by making recommendations to customers to promote the utility they are not with us and trasnferring to sales team
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products or services.
Guest Service Agent (All rounder)
Ibis Style Hotel
04.2023 - 12.2023
- Greeted guests upon arrival and offered assistance regarding check-in/ check out and general inquiries regarding hotel services and amenities (Opera Software)
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution and communicated with Housekeeping/ Fob and maintenance team on daily basis
- Collected room deposits, fees, and payment
- Provided guest assistance and recommendations for tourist attractions
- Resolved sources of dissatisfaction and implemented processes to prohibit future service obstacles
- I was awarded as the best employee with the highest loyalty sign up in the quarter and was given a chance to train new employees within one and a half month of my work commencement.
Packaging Team Leader and Machine operator
Pure Food Tasmania
08.2021 - 04.2023
- Operating packaging machines for ice cream products
- Managing a team of Five (5) workers
- Assuring the quality of end-product
- Overseeing the packaging process
- Participating in stock count
- Assisting with the preparation and distribution of orders.
Accounting Manager
Travel with a cause
02.2021 - 09.2022
- Reconciled all bank and credit card ( 7 ) accounts daily
- Processed invoices, bills and credit notes, and maintained daily cash logs and deposits
- Managed bi-weekly payroll duties and filed data to ATO
- Calculated accurate wages, including overtime, salary increases and bonuses
- Substantiated financial transactions by auditing documents and classifying receipts and expenditures and compiled and analyzed complex accounting and statistical information
- Maintain Customer relationships with internal and external stakeholders.
New connection officer and Data entry
AusNet Services
11.2018 - 06.2019
- Accepting or rejecting the service orders for new connections according to the documents submitted by the retailer
- Making solar re-configuration for new solar customers
- Validating and attaching documents like CES, EWR, Pre-approvals and EG forms
- Using systems like SAP, Spatial, Land Vic Gov., Lassi and other relevant software
- Data entry, communicating with the electrician, emailing the retailers, solar invertor calculations, speaking with the council members and rare inbound calls were part of the job.
Inbound Sales Consultant/Officer
CLICK ENERGY
10.2017 - 08.2018
- Taking inbound calls from current as well as potential customer and outbound calls if required
- Signing up new customers, helping current customers move in and move out, Re-energisation and de-energisation
- Taking retention calls and upgrading current customer’s plans
- Training new employees
- Using CRM, Msats, bill calculator and other relevant software’s
- Daily communicating with customer service, completing failed verifications, handling escalations and customer administration work
- Achievements from Jan-June: 1400 sales, 82.5% average sales Conversion, 87.5% retention conversion, 92% QA, 6 out of 9 trainee’s resulted in top performers.
Sales consultant
Red Energy
05.2017 - 10.2017
- Calling unqualified customers and warm lead to switch their electricity and gas accounts
- Doing inbound over flow which included making institute and move in-move out
- Making service orders for re-energisation and de-energisation.
Education
Diploma of Leadership and Management -
Vocational training Institute
12.2020
Professional year -
Performance Education
12.2018
Bachelor of professional accounting -
Holmes institute
12.2017
Bachelor of International business & marketing. -
James Cook University (Australia)
12.2015
Bachelor in International business and marketing. -
James Cook University (Singapore)
12.2013
Skills
- High emotional intelligence
- Strong verbal communications skills
- Ability to use Microsoft excel,power point, word
- Ability to work with team
- Creative and possess good observation
- Fluent in English
- Business leadership skills
- Balance sheet
- Experience in using Xero, CRM, Msats, Lassi software, engage, zendesk
- Spreadsheet Proficiency
References
- Jane Schmidt, 0481066833, Manager and founder of Cashew Cremery
- Sussane, 0418429731 Human Resource for Pacific Blue/Tango Energy
Timeline
Customer Solution Consultant
Pacific blue/ Tango Energy
01.2024 - Current
Guest Service Agent (All rounder)
Ibis Style Hotel
04.2023 - 12.2023
Packaging Team Leader and Machine operator
Pure Food Tasmania
08.2021 - 04.2023
Accounting Manager
Travel with a cause
02.2021 - 09.2022
New connection officer and Data entry
AusNet Services
11.2018 - 06.2019
Inbound Sales Consultant/Officer
CLICK ENERGY
10.2017 - 08.2018
Sales consultant
Red Energy
05.2017 - 10.2017
Diploma of Leadership and Management -
Vocational training Institute
Professional year -
Performance Education
Bachelor of professional accounting -
Holmes institute
Bachelor of International business & marketing. -
James Cook University (Australia)
Bachelor in International business and marketing. -
James Cook University (Singapore)
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