Summary
Overview
Work History
Education
Skills
Affiliations
Languages
References
Timeline
Generic

Akki Uppal

Melbourne,VIC

Summary

Highly motivated with background in retail, sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.

Overview

3
3
years of professional experience

Work History

Liquor Store Associate

BWS
Melbourne, VIC
06.2024 - Current
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Regularly monitored expiration dates on perishable items such as beer or wine.
  • Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
  • Maintained cleanliness of store by sweeping floors, dusting shelves and organizing items.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Processed customer transactions using cash register accurately and efficiently.

Customer Service Representative

Dan Murphy's
Melbourne, VIC
05.2023 - 04.2024
  • Resolved customer complaints promptly and efficiently.
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.
  • Provided top quality control and eliminated downtime to maximize revenue.
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.

Store/Warehouse Assistant

Sister Sensory
Melbourne, VIC
07.2022 - 03.2023
  • Processed customer payments using cash register and credit card machines.
  • Maintained records related to sales for store management.
  • Assisted in training new employees on store policies and operational procedures.
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Identified needs of customers promptly and efficiently.
  • Performed data entry into company database systems.
  • Managed data entry into various databases as needed.
  • Ensured accurate data entry into computer systems.

Retail Sales Assistant

Rebel Sports
Melbourne, VIC
01.2022 - 05.2022
  • Provided excellent customer service, resolving issues and answering queries promptly.
  • Operated the cash register, accepted payment, and issued receipts.
  • Assisted customers with product selection to meet their needs.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.

Education

High School Diploma -

Gilson College
Melbourne, VIC
10-2021

Skills

  • Stock management
  • Data entry and management
  • Customer service
  • Product knowledge
  • Employee training
  • Inventory management
  • Team collaboration
  • Problem solving
  • Time management
  • Sales analysis

Affiliations

  • Playing Football
  • Gym
  • Music

Languages

English
Native/ Bilingual
Hindi
Native/ Bilingual
Urdu
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Liquor Store Associate

BWS
06.2024 - Current

Customer Service Representative

Dan Murphy's
05.2023 - 04.2024

Store/Warehouse Assistant

Sister Sensory
07.2022 - 03.2023

Retail Sales Assistant

Rebel Sports
01.2022 - 05.2022

High School Diploma -

Gilson College

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Akki Uppal