Akm Kibria
Melbourne,VIC
Summary
Driven professional with a proven track record at Nationwide, where I enhanced team training and improved tow truck response times. Skilled in package handling and route planning, I excel in deadline-oriented environments, consistently delivering results. My experience as an Extruder Operator at Modwood Technology further showcases my ability to adapt and maximize efficiency.
Overview
14
14
years of professional experience
Work History
Courier Contractor
Team Global Express
09.2024 - Current
Tow Truck Dispatcher
Nationwide
10.2023 - 12.2023
- Assisted in training new staff members on dispatch procedures, ensuring consistent quality across the team.
- Provided exceptional service, addressing customer inquiries and handling complaints professionally.
- Managed daily shift reports for accurate record-keeping of dispatched calls and completed jobs.
- Improved response times by effectively prioritizing and dispatching tow truck assignments.
Extsruder Operator
Modwood Technology
01.2011 - 12.2023
- Changed out screens, dies, and inserts to fit different production needs.
- Maximized workforce efficiency by effectively managing shift handovers, ensuring smooth communication between team members and seamless continuation of production activities.
Education
Diploma - Hospitality Management
MIT Melbourne
Melbourne, VIC06.2010
Skills
- Package handling
- Punctuality
- Deadline-oriented
- Route Planning
Timeline
Courier Contractor
Team Global Express
09.2024 - Current
Tow Truck Dispatcher
Nationwide
10.2023 - 12.2023
Extsruder Operator
Modwood Technology
01.2011 - 12.2023
Diploma - Hospitality Management
MIT Melbourne
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