Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akon Bol Kur

Melbourne,VIC

Summary

Dedicated customer service representative with knowledge of service delivery and room for career growth. Quick learner in a fast-paced environment with great people & problem-solving skills. Handles complex assignments without complaint and works great under pressure, while implementing troubleshooting, problem resolution skills and exceptional customer service.

Overview

4
4
years of professional experience

Work History

Australian Taxation Office

Recoveries Corp
07.2023 - 01.2024
  • Enhanced tax compliance by conducting thorough audits and investigations on individual and corporate taxpayers.
  • Developed customized tax strategies to minimize client exposure while maintaining full compliance with regulations.
  • Assessed client needs and developed tailored solutions to address their unique financial objectives while ensuring compliance with relevant tax laws.
  • Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
  • Provided exceptional customer service while upholding professionalism during difficult conversations with debtors regarding their outstanding balances.
  • Assisted debtors in setting up payment plans to recover overdue balances.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.

Public Service Operator

Department Of Home Affairs (TIS National)
07.2022 - 03.2023
  • Connected interpreters with individuals with limited English language proficiency.
  • Organised interpreters for agencies and businesses that required translating to communicate with their non-English speaking clients.
  • Utilised booking service software to organise on-site interpreters upon request.
  • Managed 80 -100 calls per day.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Maintained detailed records of client interactions, ensuring proper follow-up and resolution of issues.
  • Streamlined call centre processes for improved efficiency and reduced wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Trained staff on operating procedures and company services.

Customer Service Officer

Cleanaway
09.2021 - 05.2022
  • Provided waste management solutions to a range of customers including councils, small businesses, large corporate entities and government agencies.
  • Managed and maintained accurate data records.
  • Highlighted risks, opportunities, and alternatives to resolve or enhance service performance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Resolved problems, improved operations and provided exceptional service.
  • Consistent achievement of company KPIs.

Customer Service Representative

Flight Centre Group
03.2021 - 08.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for services and company information.
  • Answered a high number of calls and emails per day, addressing customer inquiries, solving problems and providing company information.

Customer Care Representative

Shiels Jewellers
09.2020 - 03.2021
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.

Personal Support Worker

Community Living Project
12.2019 - 08.2020
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Education

Certificate IV in Fitness -

Australian Institute of Personal Trainers (AIPT)
Adelaide, SA
01.2022

Certificate III in Individual Support -

Norgrove Training
Adelaide, SA
09.2019

Bachelor of Nursing (Deferred) -

Flinders University
Adelaide, SA
2019

High School Diploma -

Nazareth Catholic College R-12 - Secondary Campus
Flinders Park, SA
11.2015

Skills

  • Upbeat and Positive Personality
  • Customer Service and Assistance
  • Effective communication over the phone & through email
  • Conflict Resolution
  • Active listening and problem-solving
  • Flexibility and Adaptability
  • Performance Monitoring
  • Client Relationship Management
  • Training and Development

Timeline

Australian Taxation Office

Recoveries Corp
07.2023 - 01.2024

Public Service Operator

Department Of Home Affairs (TIS National)
07.2022 - 03.2023

Customer Service Officer

Cleanaway
09.2021 - 05.2022

Customer Service Representative

Flight Centre Group
03.2021 - 08.2021

Customer Care Representative

Shiels Jewellers
09.2020 - 03.2021

Personal Support Worker

Community Living Project
12.2019 - 08.2020

Certificate IV in Fitness -

Australian Institute of Personal Trainers (AIPT)

Certificate III in Individual Support -

Norgrove Training

Bachelor of Nursing (Deferred) -

Flinders University

High School Diploma -

Nazareth Catholic College R-12 - Secondary Campus

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Akon Bol Kur