Akoon Mayen
Canberra,ACT
Summary
Skilled barista with background in multiple high-volume Hospitality venues. Possess strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.
Overview
4
4
years of professional experience
Work History
Barista/All Rounder
BEDST Cafe
City, ACT
11.2024 - Current
- Demonstrate knowledge of coffee bean varieties, roasting processes, and brewing methods.
- Maintain a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Participate in coffee tasting and evaluation to enhance product knowledge and menu development.
- Work with team members to ensure efficient workflow and high-quality service during peak hours.
- Memorize recipes for specialty coffee beverages, and seasonal offerings.
Barista
Highroad
Dickson, ACT
10.2023 - 01.2025
- Maintained high levels of customer satisfaction by efficiently handling drink orders and inquiries.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Department Manager
McDonald’s Australia
Weston, ACT
10.2022 - 08.2023
- Manage inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicate with managers of other departments to maintain transparency..
- Create and enforce department policies, procedures and standards to establish productivity and quality.
- Adapte to customer’s ever-changing needs and strive to deliver outstanding QSC&V with an added touch of the Macca’s Experience by utilising shift planning tools.
- Take responsibility and ownership for ensuring excellent food safety throughout my shifts, by complying with McDonald’s and government food safety standards and regulations as well as monitoring and ensuring my staff are doing the same.
- Actively seek out opportunities to coach and develop crew members. With the support of my Restaurant Manager I identify and take action to resolve performance opportunities and conduct yearly crew performance reviews on assigned department crew.
Cafe All Rounder
Bunny Bean Cafe
Kippax, ACT
02.2022 - 06.2023
- Preparing and serving food and drinks.
- Taking orders from customers, and advising on daily specials or allergens.
- Operating a point-of-sale terminal and EFTPOS machine.
- Cash handling and banking.
- Clearing up used dishes and cutlery from tables, and wiping them down, ready to reset.
- Taking dirty plates and cutlery to the kitchen for washing.
- Washing plates, cutlery, and utensils.
- Cleaning coffee grinders, coffee machines, blenders, and equipment.
Shift Manager
Kentucky Fried Chicken
Fyshwick, ACT
02.2021 - 11.2022
- Personally accepted accountability for the results of myself and others on my shifts, in the pursuit of sustained profitable growth.
- Trained and mentored new employees to maximise team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality and food safety compliance with KFC standards and government regulation for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Scheduled staff to establish adequate coverage during peak business hours.
- Held accountability for cash control on my shifts, ensuring that cash is managed in accordance with KFC Policies and Procedures.
Education
A-levels - Sciences
Braeburn International School
Nairobi, Kenya06.2019
High School Diploma -
Daramalan College
Dickson, ACT11.2016
Bachelor of Science - Engineering
University of South Australia
Adelaide, SASkills
- Performance Evaluation
- Staff Development
- Retail Management
- Inventory and Supply Management
- POS Software
- Policy and Procedure Adherence
- Profit and Loss
- Staff Hiring and Retention
- Administration and Reporting
- Scheduling and Coordinating
- Latte Art
- Coffee brewing
- Food running
Languages
English
Native/ Bilingual
Arabic
Native/ Bilingual
Spanish
Limited
References
References available upon request.
Timeline
Barista/All Rounder
BEDST Cafe
11.2024 - Current
Barista
Highroad
10.2023 - 01.2025
Department Manager
McDonald’s Australia
10.2022 - 08.2023
Cafe All Rounder
Bunny Bean Cafe
02.2022 - 06.2023
Shift Manager
Kentucky Fried Chicken
02.2021 - 11.2022
A-levels - Sciences
Braeburn International School
High School Diploma -
Daramalan College
Bachelor of Science - Engineering
University of South Australia
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