Akot Akot
Deer Park
Summary
professional with valuable experience in driving sales and improving customer engagement. Known for strong team collaboration and achieving results. Proficient in customer service, great communication skills with a knack for continuing conversation
Overview
5
5
years of professional experience
1
1
Certification
Work History
Social research interviewer
Social Research Centre
Deer Park
2025.06 - Current
- Outbound calls through CATI system
- cold calls to convince respondents to complete surveys
- write notes for call appointments
Order Picker
NewCold
2025.02 - Current
- Collaborated with team members to ensure timely completion of orders during peak demand periods.
- Excellent communication skills, both verbal and written.
- Met company’s KPI threshold day in day out
- Improved order accuracy by meticulously picking items according to pick list and packing slip
- Worked in extreme cold freezer conditions.
Administration
Bright Start Family Day Care
2021.06 - Current
- Performed program financial administration, reporting, and documentation functions.
- Facilitated communication between parents and administration, addressing concerns and providing feedback.
- Streamlined benefit administration processes for increased efficiency and reduced errors.
- Updated daily transaction records to assist with payroll and billing administration.
Call Center Representative
TSA Group
2024.05 - 2024.11
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Sales Assistant
Redpath Partners
2023.08 - 2024.04
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Retail Sales Officer
Nike
2022.06 - 2023.08
- Handled customer complaints professionally, resolving issues efficiently to maintain satisfaction.
- Maintained a clean and organized store environment for enhanced shopping experiences.
- Communicated promotional offers effectively, driving increased revenue from special deals and events.
- Managed inventory to ensure optimal stock levels, resulting in improved product availability.
- Assisted customers in making informed buying decisions through effective product presentations.
Storeperson
Reece Group
2020.11 - 2021.05
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Collaborated with team members to achieve a cohesive and efficient store environment.
Education
Certificate IV - Allied Health Assistance
Victoria University
Melbourne, VICHigh School Diploma -
Caroline Chisholm Catholic College
Braybrook, VICSkills
- Communication
- Initiative
- Team Work
- Leadership
- Problem Solving
- Consistency
- Patience
Certification
- Cert IV in Allied Health Assistance
- First-Aid Certificate
- Barista Certificate
- LF Forklift licence
Personal Information
Timeline
Social research interviewer
Social Research Centre
2025.06 - Current
Order Picker
NewCold
2025.02 - Current
Call Center Representative
TSA Group
2024.05 - 2024.11
Sales Assistant
Redpath Partners
2023.08 - 2024.04
Retail Sales Officer
Nike
2022.06 - 2023.08
Administration
Bright Start Family Day Care
2021.06 - Current
Storeperson
Reece Group
2020.11 - 2021.05
Certificate IV - Allied Health Assistance
Victoria University
High School Diploma -
Caroline Chisholm Catholic College