Akram Hajj
Melbourne,VIC
Summary
I’m a young and creative you person who strives to be the best version of myself. I have multiple years of experience in retail and customer service where I showcased my excellent communication skills. I enjoy working with people who present different ideas and views. I am passionate about working in community with people from diverse backgrounds. Hardworking and skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy.
Overview
6
6
years of professional experience
Work History
Turn Around Coordinator
06.2022 - Current
- Connecting airport bridge with inbound aircraft
- Organizing staff to make sure that flights move on time and organized
- Communicating with pilots and in-flight managers to resolve any issues that may have been brought up
- Working with confidential information
- Understanding security and safety procedures needed in the airport
- Keeping track of important time movements that happen within the flight
Customer Service Ambassador
Chandler Macleod
12.2021 - 04.2022
- Used online platform to help customers and solve their problems or answer inquiries
- Showed excellent customer service through successfully completed inbound and outbound calls
- Helped people from different backgrounds and ages
- Successfully confirmed customers identity through security questions to ensure information was not wrongly distributed
- Adhered to privacy policy and kept customers information confidential at all times
Customer Service
BPO
05.2021 - 12.2021
- Used online platform to book covid 19 appointments
- Successfully resolved conflicts with frustrated customers
- Completed inbound and outbound calls
- Displayed excellent teamwork when completing the task of helping individuals come back to Australia
- Portrayed excellent attention to detail when providing the correct information to customers
Operations Manager Footlocker
05.2018 - 11.2020
- Displayed excellent communication skills when dealing with customers
- Worked well within the team and always contributed to group work
- Assisted customers with queries and processing sales
- Successfully completed general housekeeping tasks to maintain store presentation standards
Australian Open Tennis Australia
01.2018 - 02.2020
- Displayed excellent teamwork when collaborating with a large team of up to 50
- Efficiently used walkie talkies to receive/give assistance to team members
- Showcased excellent customer service when welcoming customer to the AO
- Safely assisted intoxicated customers get home safely
Education
Year 12 -
Essendon Keilor College
2020
Skills
- Skills & Abilities
- Social skills
- Leadership experience
- Collaboration
- Time management
- Problem solving activities
- Organization skills
- Fast learner
- Positive and motivational
- Always willing to ask questions
- Aircraft Operations Procedures
- Manage Safety Procedures
- Community Relations
- Staff Scheduling
- Security Regulations
Languages
Arabic
Professional Working
bilen
Professional Working
Timeline
Turn Around Coordinator
06.2022 - Current
Customer Service Ambassador
Chandler Macleod
12.2021 - 04.2022
Customer Service
BPO
05.2021 - 12.2021
Operations Manager Footlocker
05.2018 - 11.2020
Australian Open Tennis Australia
01.2018 - 02.2020
Year 12 -
Essendon Keilor College
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