Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Akram Mostafa

Oak Park

Summary

Dynamic Facilities Cleaning Supervisor with GJK Cleaning Facilities Services, recognized for enhancing sanitation standards and training staff to boost efficiency. Skilled in health and safety protocols and client relations, I successfully implemented customized cleaning schedules, ensuring high customer satisfaction and improved operational performance. Proven ability to manage resources effectively while fostering a positive team environment.

Professional with strong background in facility maintenance and team leadership. Successfully managed cleaning operations ensuring hygienic and safe environments. Known for collaborative approach and flexible to dynamic needs while consistently achieving results. Skilled in training staff, quality control, and resource management.

Overview

18
18
years of professional experience

Work History

Facilites Cleaning Supervisor

GJK Cleaning Facilities Services
02.2020 - 11.2023
  • Improved overall cleanliness and sanitation standards by implementing effective cleaning procedures and protocols.
  • Trained and supervised staff members for optimal performance in daily cleaning tasks, resulting in increased efficiency.
  • Managed inventory of cleaning supplies and equipment, reducing waste and controlling costs through proper allocation.
  • Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
  • Developed customized cleaning schedules tailored to client needs, ensuring timely completion and customer satisfaction.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Streamlined communication between team members and management, fostering a positive work environment conducive to productivity.
  • Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
  • Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
  • Implemented safety guidelines for staff members, reducing workplace accidents and promoting a safe working environment.
  • Collaborated with other supervisors to develop best practices for efficient operations across multiple locations.
  • Addressed customer complaints promptly by investigating issues thoroughly and implementing corrective actions when necessary.
  • Ensured adherence to all relevant industry regulations and company policies during daily operations at various worksites.
  • Adapted quickly to changing client requirements or unexpected challenges by adjusting schedules as needed while maintaining quality standards.
  • Increased employee performance through effective supervision and training.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Prepared and submitted reports to demonstrate staff productivity and areas of improvement.

Customer Service Representative

Vodafone
03.2017 - 12.2019
  • Utilized Arabic proficiency to build relationships with Arabic-speaking customers.
  • Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
  • Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
  • Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
  • Collaborated with other departments as needed to resolve customer issues that required cross-functional support or expertise.
  • Developed a deep understanding of customer service principles and customer service best practices.
  • Translated documents, forms and other materials from Arabic to English.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Maintained up-to-date knowledge of product and service changes.

Customer Service Representative

UCMS
04.2006 - 11.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Addressed customer inquiries to ensure satisfaction and foster positive service experience.
  • Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered prompt service to prioritize customer needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Identified and resolved discrepancies and errors in customer accounts.

Education

Architectual Engineering - Architectual Engineering

Amman College
Amman Jordan
10-2003

Skills

  • Health and safety
  • Client relations
  • Supply coordination
  • Workload prioritization
  • Waste management
  • Quality assurance
  • Task delegation
  • Schedule management
  • Budgeting and cost control
  • Cleaning and sanitation
  • Cleaning practices
  • Sanitation standards
  • Customer service
  • Performance improvements
  • Ordering cleaning supplies
  • Customer service-focused
  • Customer relationship management
  • Training and mentoring

Languages

Arabic
Full Professional

Interests

  • I participate in low-impact exercises to strengthen core muscles
  • Gym Workouts
  • Watching Movies and TV Shows
  • Avid Reader
  • Gardening
  • Tech enthusiast, passionate about exploring the latest advancements and innovations
  • Swimming
  • Video Gaming
  • Video Game Design
  • Developing software, websites, and apps in various programming languages

Timeline

Facilites Cleaning Supervisor

GJK Cleaning Facilities Services
02.2020 - 11.2023

Customer Service Representative

Vodafone
03.2017 - 12.2019

Customer Service Representative

UCMS
04.2006 - 11.2016

Architectual Engineering - Architectual Engineering

Amman College

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Akram Mostafa