Akriti Bali
Lake heights,NSW
Summary
As an experienced team leader and support worker with over six years in aged care and disability organizations. I am applying for the Support Coordinator role to advance my career and leverage my extensive Industry experience. I am Enthusiastic, a dedicated team player, and committed to providing exceptional care and support. My role as a team leader in a disability organization has, while my hands-on experience as a support worker deepened my understanding of individual needs and person-centered care. My passion for helping others, coupled with my expertise in community services and proficiency in computer applications, positions me uniquely to excel as a Support Coordinator, ensuring comprehensive and compassionate support for clients.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Team Leader
Ontrack Tasmania
Derwent Park, Tasmania
07.2021 - 07.2024
- Oversee and manage a team of support workers, ensuring they provide high quality care and support to clients.
- Created training materials and conducted group trainings on new processes or procedures.
- Mentor and train new staff members, ensuring they understand organizational policies and best practices.
- Develop and implement individualized care plans in consultation with clients, their families, and other health care professionals.
- Maintain accurate and up to date clients records,ensuring compliance with organizational policies and regulatory environments.
- Act as the primary point of contact between the team and upper management, ensuring effective communication of goals, policies and procedures.
Complex Care Disability Support Worker
Langford Disability Support
Moonah, Tasmania
01.2020 - 01.2022
- Assessing the practical and emotional needs of a client and drawing up a care plan
- Transported clients to appointments, social events, and other activities as needed.
- Developed strategies to help individuals cope with their disability.
- Administered medication according to doctor's orders and monitored side effects.
- Managed challenging behaviors through positive reinforcement techniques.
- Provided emotional support to individuals with physical or mental disabilities.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
Age Care Support Worker
Sunny field
NSW, Sydney
01.2017 - 01.2020
- Assist clients in daily personal care, toileting, clothing care, household duties and transportation.
- Supported vulnerable individuals with communication difficulties, learning disabilities or mental health issues.
- Developed individualized care plans for each client based on their needs and preferences.
- Provided crisis intervention when necessary in order to ensure the safety of service users.
- Organised outings for groups of service users according to their interests or abilities.
- Organised social activities for clients to help them remain socially engaged.
Education
Diploma in Community Services -
First Aid and CPR Certified -
Masters in professional accounting, Sydney -
Professional year, ECA, Sydney -
Bachelors in business Administration, India -
Skills
- Personal healthcare
- Emotional support
- Companionship
- Medication prompts
- Assessing practical and emotional needs
- Care plans
- Accurate documentation
- Professionally written documentation
- Admin Dashboard Portal
- Square (Secure Payment Tool)
- Penelope (Case Management software)
- Windows Server: Active Directory
- Work Health and Safety certificate
- First Aid and CPR
- NDIS Assessment
- Interpersonal Skills
- Working with Vulnerable
- Strong Computer Skills
- Policare clearance
- Data Analyzing
- Communication Skills
- Flu Shot
- Medication certificate
- Healthy bodies Training in Dementia assist
- Driver's License with comprehensive insurance
Certification
- Work Health and Safety certificate
- First Aid and CPR
- NDIS Assessment
- Interpersonal Skills
- Working with Vulnerable
- Strong Computer Skills
- Policare clearance
- Data Analyzing
- Communication Skills
- Flu Shot
- Medication certificate and healthy bodies
- Training in Dementia assist
- Driver's License with comprehensive insurance
Attributes
- Strong sense of initiative, flexibility, and accountability.
- Exemplary work ethic; high degree of diplomacy and professionalism.
- Excellent organizational, planning and time management skills.
- Customer-focussed with superior problem solving and decision-making abilities.
- Communicator, innovator, and motivator with the ability to influence and negotiate with internal and external stakeholders.
- Highly analytical and detail oriented with a continuous improvement mindset.
- Ability to flourish with minimal guidance in a fast-paced environment, be proactive, and handle uncertainty.
- Committed to the success of the organization and its employees.
Personal Information
Visa Status: 491 Skilled regional Visa
Languages
- English
- Hindi
References
Available on request
Timeline
Team Leader
Ontrack Tasmania
07.2021 - 07.2024
Complex Care Disability Support Worker
Langford Disability Support
01.2020 - 01.2022
Age Care Support Worker
Sunny field
01.2017 - 01.2020
Diploma in Community Services -
First Aid and CPR Certified -
Masters in professional accounting, Sydney -
Professional year, ECA, Sydney -
Bachelors in business Administration, India -
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