Akshara Sathees
Parafield Gardens,SA
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilising data mining and data visualisation to create meaningful insights. Excellent technical aptitude and knowledge of programming languages, data analytics and data visualisation.
Overview
7
7
years of professional experience
Work History
Data Analyst
Telus International
09.2024 - Current
- Automated routine data analysis tasks, freeing up time for more complex analysis.
- Optimized data collection methods to enhance quality and volume of data captured for analysis.
- Identified patterns and trends in large data sets and provided actionable insights.
Customer Service Representative
Datacom
08.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
General Service Officer
Opal HealthCare Gawler
05.2024 - Current
- Managed facilities maintenance, ensuring a clean and safe work environment for all employees.
- Monitored compliance with health and safety regulations, minimizing workplace accidents and incidents.
- Provided accurate and up-to-date records of leading procurement procedures.
- Ensured safety compliance across facilities by conducting regular inspections and addressing potential hazards promptly.
Volunteer Aged Care
Southern Cross Care Oaklands Park Lodge Residential Care
02.2022 - 12.2022
- Assisted with event coordination and on-site support
- Greeted visitors, answered questions, and assisted with individual needs or requests
- Engaged patients in meaningful conversation, socialization and activity while providing personal care assistance.
Volunteer Food Service
Mitcham Girls High School
01.2019 - 12.2022
- Promote new or high-value items by creating attractive displays in cases and other customer facing areas
- Clean and sanitise dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads
- Communicate to customers.
Tutor
Alinear Tutoring Academy
01.2018 - 02.2019
- Review recent homework assignment and test scores, and work through problems or question that the students face difficulty in
- Communicate with parents/guardians about child's progress.
Education
Bachelor of Software Engineering (Honours) -
University of South Australia
South Australia12.2028
Certificate III in Health Services Assistant -
Vocational Training at Equals International
11.2023
High School -
Mitcham Girls High School
11.2023
Primary School -
Prescott Primary Northern
12.2018
Primary School -
Ingle Farm Primary School
12.2011
Skills
- Microsoft Office Programs
- Great communication skills with fluency in 2 languages
- Great time Management
- Organisation skills
- Take leadership Opportunities
- Numeracy Skills
- Data Analysis
- Strong Organization
- Customer Service
- Verbal Communication
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Mobility support
- Computer Skills
References
Kate Williamson, Mitcham Girls High School, 0403 821 197, canteen.mghs850@schools.sa.edu.au
Sharon, Opal Health Care 046738798
Languages
Malayalam
Full Professional
English
Native or Bilingual
Tamil
Limited Working
Accomplishments
- Credit Academic Award- 2019
- Excellence Academic Award-2020
- Endeavour Award-2019
- Distinction in International Competitions and Assessments for School- 2015
- Merit in English International- 2016
- Competitions and Assessments for School
- Distinction in Australian Mathematical Competition- 2015
- Ambassador Badge-2019
- Peer Leading Completion-2021 to 2023
- Mathematics leader- 2020 to 2023
- First Aid- 2023
- Army Cadets- 2020 to 2022
- Student Representative Council
- Completed "Code of Ethics Awareness for the South Australian Public Sector"
- Completed "Supporting students to complete WorkPRO"
Timeline
Data Analyst
Telus International
09.2024 - Current
Customer Service Representative
Datacom
08.2024 - Current
General Service Officer
Opal HealthCare Gawler
05.2024 - Current
Volunteer Aged Care
Southern Cross Care Oaklands Park Lodge Residential Care
02.2022 - 12.2022
Volunteer Food Service
Mitcham Girls High School
01.2019 - 12.2022
Tutor
Alinear Tutoring Academy
01.2018 - 02.2019
Bachelor of Software Engineering (Honours) -
University of South Australia
Certificate III in Health Services Assistant -
Vocational Training at Equals International
High School -
Mitcham Girls High School
Primary School -
Prescott Primary Northern
Primary School -
Ingle Farm Primary School
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