Summary
Overview
Work History
Education
Skills
Certificates and Short Courses
Publications
Timeline
Generic

Akshara Suresh

Wollongong,NSW

Summary

Enthusiastic and adaptable graduate with a strong academic foundation in both Human Resource Management and Business Analytics, earned from the University of Wollongong. Experienced in supporting HR functions and conducting data-driven analysis through practical coursework, research projects, and hands-on roles. Proficient in tools such as SAS, SPSS, and Excel, with a keen ability to turn data into actionable insights. Recognised for strong communication skills, problem-solving abilities, and a collaborative mindset developed through customer service and team-based work environments. Currently seeking an entry-level role in HR or analytics to apply my knowledge and grow within a professional setting.

Overview

4
4
years of professional experience

Work History

Food Service Assistant

IRT Group
01.2024 - Current
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Enhanced customer satisfaction by providing friendly and efficient service during meal times.
  • Ensured compliance with health regulations through frequent cleaning and sanitation practices within the food preparation area.
  • Following all relevant policies and procedures, including those related to Occupational Health and Safety (OHS).
  • Communicating effectively with other staff members, including chefs, catering assistants, and other food service personnel.

Crew Member

Liqourland
11.2023 - 04.2024
  • Providing friendly and efficient service to customers, answering questions, and assisting with product selection.
  • Transactions: Accurately processing sales transactions, handling cash and card payments, and providing change.
  • Store Presentation: Maintaining a clean, organized, and well-stocked store environment.
  • Stock Control: Receiving and stocking new inventory, participating in stock takes, and ensuring proper product presentation.
  • RSA Compliance: Ensuring all sales of alcoholic beverages comply with RSA regulations.
  • Other Duties: May include tasks like pricing products, setting up displays, and assisting with special promotions.

Crew Member

Macdonald's
11.2023 - 01.2024
  • Worked front counter and other areas.
  • · Delivered exceptional customer service by greeting and assisting customers promptly.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Handled customer inquiries and resolved complaints to ensure satisfaction
  • Adhered to food safety and hygiene guidelines to ensure product quality

Customer Relationship Officer

Kanjirakadens Academy
01.2023 - 07.2023
  • · Built and maintained positive relationship with the customers
  • · Demonstrated strong communication skills and deep understanding about the programmes
  • Conducted training and mentored team members to promote productivity and commitment to friendly service.
  • Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
  • Managed customer relations on ongoing basis to maximize customer retention.

Intern

Umeed - A Drop Of Hope (NGO)
10.2021 - 11.2021
  • Work in the field of Marketing,Human Resource,Social Work and Finance
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.

Education

Master of Human Resource Management -

University of Wollongong
Wollongong, NSW
08-2025

Master of Business Analytics -

University of Wollongong
Wollongong
08-2024

Bachelor of Commerce (Finance And IT) -

Amrita University
Kerala
07-2022

Skills

  • Data Analysis & Interpretation

Skilled in analysing data using SAS Visual Analytics, Excel (pivot tables, charts), and SPSS Experienced in creating predictive models, data visualisations, and business insights to support decision-making

  • Human Resource Operations

Understanding of strategic HR functions such as recruitment, employee engagement, and performance management Applied theory in practical settings, including a major project on HR strategy design

  • Financial Management & Business Tools

Proficient in financial reporting, budgeting, and cost tracking Familiar with tools like Tally and Excel for accounting and business intelligence

  • Project Management

Experienced in academic and NGO projects involving planning, team coordination, and deadline management Capable of handling multiple responsibilities in fast-paced environments

  • Communication & Interpersonal Skills

Effective communicator with customer-facing experience Known for delivering clear instructions, resolving queries, and maintaining positive client relationships

  • Teamwork & Leadership

Led university volunteer teams and collaborated in academic groups Proven ability to delegate tasks, motivate peers, and meet collective goals

  • Digital Proficiency

Proficient in Microsoft Office Suite, SAS Viya, HTML, and business applications Comfortable working with digital systems in HR and analytics settings

Certificates and Short Courses

  • SAS® Academic Specialisation in Business Analytics 2024
  • NSS Volunteering Certificate 2019
  • Certification on Participating in SPSS workshop 2022
  • Certification of Participation on Project Management Workshop 2020
  • Consent Matters in Research Certificate 2023
  • Research Ethics Online Training Certificate 2023

Publications

  • Importance of digital wallets during the pandemic period

Published a study exploring the increased adoption of digital wallets during the COVID-19 pandemic, highlighting shifts in consumer behaviour and the growing reliance on contactless payment solutions.


Timeline

Food Service Assistant

IRT Group
01.2024 - Current

Crew Member

Liqourland
11.2023 - 04.2024

Crew Member

Macdonald's
11.2023 - 01.2024

Customer Relationship Officer

Kanjirakadens Academy
01.2023 - 07.2023

Intern

Umeed - A Drop Of Hope (NGO)
10.2021 - 11.2021

Master of Human Resource Management -

University of Wollongong

Master of Business Analytics -

University of Wollongong

Bachelor of Commerce (Finance And IT) -

Amrita University

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Akshara Suresh