Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Akshat Ghoricha

Reservoir,VIC

Summary

Proactive IT professional with a solid foundation in network infrastructure management and troubleshooting, honed at Kankei Relationship And Marketing Services Pvt Ltd. Demonstrated expertise in enhancing network performance, employing Linux commands, and SQL for effective problem-solving. Excelled in teamwork and customer service, significantly improving operational efficiency and reliability.

Overview

1
1
Certification

Work History

Intern

Intern

Kankei Relationship And Marketing Services Pvt Ltd
07.2022 - 12.2022
  • Monitored BPO network infrastructure ensuring uninterrupted operations for calling team.
  • Responded to network incidents, utilizing Linux commands and SQL queries for troubleshooting.
  • Acted as Helpdesk Support, resolving various queries and providing technical assistance to staff.
  • Collaborated with cross-functional teams to minimize impact on business operations during outages.
  • Implemented proactive measures to enhance network performance and reliability.
  • Managed office switches and routers for seamless connectivity and security adherence.

Education

Master of Science - Information Technology

Latrobe University
Bundoora, VIC
11.2024

Bachelor of Science - Information Technology

Mumbai University
India
05.2022

Skills

  • Network Monitoring and Optimization
  • Troubleshooting
  • Linux Commands
  • SQL Queries
  • Switches and Routers Management
  • Help Desk Support and Customer Service
  • Incident Management
  • Ticketing Systems (eg, ServiceNow, Zendesk)
  • Hardware and Software Installation
  • Remote Desktop Support
  • ITIL Framework
  • Problem-Solving
  • Communication Skills
  • Time Management
  • Adaptability
  • Teamwork and Collaboration

Certification

Google Cybersecurity Course (In Progress)

Expected Completion: [06, 2024]

Languages

English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Marathi
Native or Bilingual

Timeline

Intern

Kankei Relationship And Marketing Services Pvt Ltd
07.2022 - 12.2022

Intern

Master of Science - Information Technology

Latrobe University

Bachelor of Science - Information Technology

Mumbai University

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Akshat Ghoricha