Akshat Gupta

Technical Business Analyst- Financial Bank

• Collaborated on creating process models (TO-BE & AS-IS) for enriched search capability and GenAI conversational banking solution
• Contributed in stakeholder management of external clients include conflict resolution
• Assisted in interpreting architecture designs and contributed with processes to improve business efficiency
• Assisted in project management and coordination (JIRA, Trello and Sharepoint)

Business Analyst - Energy, Environment & Utilities Sector

• Responsible for document analysis (SOW, old AS-IS, TO-BE process model, Blueworks Live Maximo Models etc.) to build L3 process models.
• Managed external and internal stakeholders in workshop alignment, project schedule and finances.
• Complied with BPMN 2.0 and ISO 55000
• Effectively facilitating workshops and assisting in change/project management process (JIRA, Trello, Excel).
• Awarded for my outstanding effort by Managing Partner of IBM ANZ for role and contribution in project success.

Business Data Analyst - Financial Public Sector

• Responsible of data management and governance for banking security (Digital Identity, customer data business process models etc.)
• Identified and worked with specific data that contributed to business process models (SQL, Visio).
• Presented data findings and recommendations to technical and non-technical stakeholders.
• Collaborated in SRM and project management (JIRA, Excel)

• 2x NPS champion, 7x Sales Champion, and 7x Accessories champion.
• Led my team in providing excellent customer service training and a commitment to customer satisfaction.
• 2x Top Australia GP (Accessories) Sales
• Proven understanding and usability of CRM software such as Salesforce, Siebel, Jarvis, and MobileNet Connect

• Worked collaboratively with designers to develop interactions and user flows on timesheet solution for BAPL.
• Managed and supported business risk and worked to develop and implement strategic solutions.
• Used Agile Hybrid project methodology.