Akshat Kumar
Manor Lakes
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced and high stress environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
3
3
years of professional experience
Work History
Security, Surveillance & Investigations Officer
Melbourne Airport
12.2023 - Current
- Respond promptly to emergency critical incidents, conducting investigations and reporting findings.
- Responsible for incident response and reporting
- Knowledge of behavioural analysis of individuals in a public setting
- Conduct regular surveillance and monitoring of airport premises using advanced CCTV and security systems
- Collaborate with law enforcement and emergency response teams to effectively fulfil safety and security requirements.
- Construction and collection of various data models to assist stakeholders in Melbourne Airport Operations.
- Assisting government agencies by conducting confidential investigations.
Aviation Protection Officer
ISS Facility Services
02.2022 - 12.2023
- Responsible for consistent and standard security practices ensuring passengers and their possessions are checked and cleared before departure
- Assisted passengers with security check-ins
- 100% success rate in all random IED tests imposed by Melbourne Airport
- Utilized excellent surveillance skills to ensure security and safety
- Great experience screening bags at all security points, at Tullamarine Airport
- Knowledge of all aviation security procedures and sterile areas
- Control access to security sensitive areas, undertaking physical searches, and identifying weapons, explosives, and prohibited items
- Great knowledge of the International Air Transportation Association and Australian Aviation security standards
Banking, Finance, and Insurance Customer Service Officer
Hostplus
10.2021 - 02.2022
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
- Discussed promotions, products, and anything pertaining to better and more satisfactory service for the customer
- Dispatched calls, submitted room service requests, made wake-up calls, and acted as main point of contact for all guest needs
- Processed insurance claims and paperwork
- Analyzed financial documents and statements to identify positive investment opportunities
- Monitored markets and adjusted client strategies as needed
Education
Bachelor of Applied Science - Aviation Operations
RMIT
Melbourne12-2024
Bachelor of Business - Management
RMIT University
Melbourne, VIC12-2024
Certificate II - Transport Security Protection
ISS Facility Services
Melbourne Airport, VIC03-2022
Certificate II - Security Operations (Crowd Control/Unarmed Guard)
Technical Advance Training
Melbourne, VIC09-2020
Skills
- Investigation leadership
- Safety protocols
- Work coordination
- Emergency response
- Evidence analysis
- Crisis intervention
- Evidence storage
- Search and seizure
- Investigation management
- Reporting and documentation
- Team collaboration
Timeline
Security, Surveillance & Investigations Officer
Melbourne Airport
12.2023 - Current
Aviation Protection Officer
ISS Facility Services
02.2022 - 12.2023
Banking, Finance, and Insurance Customer Service Officer
Hostplus
10.2021 - 02.2022
Bachelor of Applied Science - Aviation Operations
RMIT
Bachelor of Business - Management
RMIT University
Certificate II - Transport Security Protection
ISS Facility Services
Certificate II - Security Operations (Crowd Control/Unarmed Guard)
Technical Advance Training
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