Akshat Prajapati
Footscray,VIC
Summary
Enthusiastic Corporate Officer with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.
Overview
2
2
years of professional experience
Work History
Corporate Officer
Department Of Social Services
Melbourne, VIC
02.2024 - Current
- Leveraged technology solutions to automate manual processes, increasing productivity.
- Managed facilities maintenance schedules, guaranteeing timely repairs and reducing potential disruptions to daily operations.
- Provided exceptional support during high-stakes meetings by preparing stationary, cleaning and tiding up the rooms, testing video conferencing systems to ensure they're good to go.
- Assisted in the planning and execution of company events, boosting employee morale and satisfaction levels.
- Fostered an inclusive work environment through diversity initiatives promoting teamwork and employee engagement.
Customer Service Officer
Servicesaustralia
Melbourne, VIC
02.2023 - 02.2024
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
Sandwich Maker
The Sandwich Group
Melbourne, VIC
04.2022 - 07.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Collaborated with team members to optimize workflow, resulting in better overall performance during peak hours.
- Handled catering orders accurately and within specified timeframes, contributing to successful events for clients.
- Monitored inventory and requisitioned low-stock items.
- Operated manual and electric appliances to peel, slice, and trim food.
Education
No Degree - Year 12
Footscray City College
Footscray, VIC11.2022
Skills
- Human Resources Management
- Corporate Governance
- Operations Management
- Organizational Development
- Relationship and Team Building
- Adaptable and Flexible
- Planning and coordination
- Solution Innovation
Timeline
Corporate Officer
Department Of Social Services
02.2024 - Current
Customer Service Officer
Servicesaustralia
02.2023 - 02.2024
Sandwich Maker
The Sandwich Group
04.2022 - 07.2022
No Degree - Year 12
Footscray City College