Hi, I’m
Akshata Shetye
St. Albans,VIC
Summary
Focused and reliable in bringing high enthusiasm and extensive knowledge of food safety practices. Proven history of excellent customer service and conflict resolution skills. Dedicated to accuracy and streamlining systems for productive work.
Overview
4
years of professional experience
1
Certification
Work History
P&O Cruise Australia
Assistant Waiter
06.2023 - 07.2024
Job overview
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Communicated with kitchen staff to enable accurate food preparation.
Hyatt Hyderabad
Guest Service Officer
11.2021 - 04.2023
Job overview
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Explained menu items and suggested appropriate options for food allergy concerns.
Sahara Aamby Valley City
Restaurant Hostess
04.2021 - 10.2021
Job overview
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Sunnys World
Reservations
11.2020 - 04.2021
Job overview
- Assisted customers with making reservations and entered reservation details into computer system.
- Took special reservations and planned restaurant accommodations with kitchen and front of house staff.
- Captured reservations on computer-based reservations system.
- Created daily floor sheets outlining reservations.
Education
Kohinoor College Of Hotel & Tourism Management Studies (Dadar)Mumbai
Bsc Hs from Hotel Management
03.2020
University Overview
Grade: Appeared
Nitin Godiwala Junior College Of Commerce (Vile Parle)Mumbai
Higher Secondary Certificate from Commerce
03.2017
University Overview
Grade: Second Class
St.Teresa's Convent High School (Santacruz)Mumbai
Secondary School Certificate from Middle School Education
03.2016
University Overview
Grade: First Class
Skills
- MS Office - Word, Excel, PowerPoint
- Internet - Emails, Google Search, Social Networking Site
- Software - IDS, ZOHO CRM, MICROS
- Food safety understanding
- Wine pairing knowledge
- Order Management
- High-volume dining
- Table Setting
- Wine service
- Order Taking
Areas Of Interest
Food & Beverage and Front Office
Internshipdetails
RAMADA PLAZA PALM GROVE, JUHU (5 STAR), 5 months, Food Production, Housekeeping, Front Office, Food & Beverage
Personal Information
- Date of Birth: 11/22/1999
- Gender: Female
- Nationality: Indian
- Marital Status: Single
Hobbies and Interests
- Travelling
- Listening Songs
Certification
- Responsible Service of Alcohol - Victoria
Languages
English
Full Professional
Hindi
Full Professional
Marathi
Full Professional
Timeline
Assistant Waiter
P&O Cruise Australia
06.2023 - 07.2024
Guest Service Officer
Hyatt Hyderabad
11.2021 - 04.2023
Restaurant Hostess
Sahara Aamby Valley City
04.2021 - 10.2021
Reservations
Sunnys World
11.2020 - 04.2021
Kohinoor College Of Hotel & Tourism Management Studies (Dadar)
Bsc Hs from Hotel Management
Nitin Godiwala Junior College Of Commerce (Vile Parle)
Higher Secondary Certificate from Commerce
St.Teresa's Convent High School (Santacruz)
Secondary School Certificate from Middle School Education
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