Akshatha N.
Program Manager
Bangalore,India
Summary
- Goal-oriented manager with overall 11+ years of experience in ecommerce/digital wallet industry and proven leadership abilities.
- Expert in increasing productivity and customer satisfaction. Committed to streamlining procedures while optimizing employee talent.
- To develop functional skills and capabilities while adding value to the employer businesses also ensuring personal career growth.
Overview
12
12
years of professional experience
Work History
Merchant Program Associate (Program Manager)
Amazon
Bangalore, India
09.2019 - Current
- Program management: Managing the entire process of merchant registration workflow, KYC verification and approvals
- Involved in product due diligence and GoLive of the product
- Creating standard order procedures wrt KYC verification process, in line with the business/RBI guidelines
- Driving a team of 50 to meet business requirements
- Quality management: Timely connects with all stake holders and ideating to various scenarios resulting in maintaining quality of the product and process
- Process improvement: ensuring adaptability to changes by means of improvising process and approach Automating the processes by identifying recurring steps
- Scrum management: Defining stringent SLA's for merchant KYC verification, daily huddles to have checkpoints on the blockers and task status.
Support Engineer
Amazon
Bangalore, India
08.2016 - 09.2019
- Customer's data were secured by setting up security layers on the API's that are implemented
- Managed/Monitored the availability of the services
- Customer order related issues, like payment not approved, refund issues, cashback issues etc
- Were addressed and made sure necessary steps are taken to mitigate the customer impact by fixing the code bugs
- Automated pipelines were set up to deploy the code to production environment
- Datanet/BI and other internal portals were used to set up metrics around customer/merchant exposed endpoints
- AWS services were used in storing critical data, handling an order lifecycle, storing service/application-level logs
- Interacted with payment processor teams like Datacash, Billdesk, UPI to understand/communicate the pain points of the system, latency and other related issues
- Addressed and resolved info sec related issues post API implementation
- Peers in the team were mentored to ramp up with the tasks.
Catalog Lead
Amazon
Bangalore, India
02.2015 - 08.2016
- JDK8, EC2 & AWS migration tasks were handled to ensure services/systems are intact with the latest version of the dependencies
- Standard Operating Procedures were defined to customer support teams to handle any technology related queries
- Programmed using Java, JSP to manage the inventory/selection given by the merchants
- Managed a team of 6 to ensure the services are created, managed, and delivered with high quality code
- Received KT's from SDE's on the newly developed systems
- Trained the team on the same & defined standard operating procedures to maintain the availability of the service.
Catalog Analyst
Amazon
Bangalore, India
04.2013 - 01.2015
- Configuration files to crawl websites and SOP's were created using Java, HTML, CSS to get the merchant's selection onboard
- 5k Merchants were integrated on XML, Magento and Zepo platforms
- Scripts to crunch logs in JSON format were written using python and JavaScript.
Education
Bachelor of Engineering - Computer Science -
Vivekananda Institute of Technology
07.2012
Pre-University -
PES PU College
03.2008
Skills
- Program/Project Management
- Product Management
- Resource Management
- Market Research
- Data Analysis and Inference
- DevOps
- Jira
Personal Information
- Date of Birth: 07/25/90
- Nationality: Indian
- Marital Status: Married
Timeline
Merchant Program Associate (Program Manager)
Amazon
09.2019 - Current
Support Engineer
Amazon
08.2016 - 09.2019
Catalog Lead
Amazon
02.2015 - 08.2016
Catalog Analyst
Amazon
04.2013 - 01.2015
Bachelor of Engineering - Computer Science -
Vivekananda Institute of Technology
Pre-University -
PES PU College
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