AKSHAY GURUNG
Dehradun,India
Summary
Customer-focused, dependable professional with experience in delivering outstanding customer services. Having achieved exceptional results as a restaurant manager, providing excellent service. Having an experience of over 7 years in a variety of industries. Leading by example and achieving exceptional results in senior roles such as Supervisor and cashier, I have demonstrated proficiency in the overall development and execution of innovative strategies to deliver continued excellence and a strong working environment within a motivated and cohesive team. I am confident I can make a positive contribution to your team and follow leads which meet the customer expectations whilst achieving multiple business objectives.
Overview
10
10
years of professional experience
Work History
Accountant
Anand Fireworks
07.2024 - 11.2024
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Managed accounts payable and receivable, improving cash flow management.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Operated equipment and machinery according to safety guidelines.
- Managed inventory and supplies to ensure materials were available when needed.
Bar Supervisor cum Cashier
Bollywood Bar & Lounge
09.2020 - 05.2024
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Supervised daily operations of the bar including opening and closing procedures.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Maintained accurate records of beverage inventories, sales, and costs.
Billing Accountant
Renuka Enterprises
07.2019 - 04.2020
- Maintained up-to-date knowledge about industry trends related to construction materials pricing.
- Loaded, unloaded and transported construction materials from delivery trucks to job sites.
- Coordinated with multiple stakeholders to ensure timely delivery of construction materials and equipment.
Housekeeping Attendant
Eastin Hotel
Kaula Lumpur
11.2018 - 05.2019
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
- Responded promptly to requests from guests and other departments.
- Assisted other hotel attendants with cleaning and room setup tasks during peak periods and holidays.
- Kept up-to-date records of items cleaned in each room.
Server
Hot Brand International Company (Haru Robatayaki & Sushi Restaurant)
, Dubai
04.2018 - 09.2018
- Handled money transactions accurately while following company procedures for handling cash payments.
- Provided exceptional service to high volume of daily customers.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Operated POS terminals to input orders, split bills and calculate totals.
Caption
V Café Restaurant
Dehradun, India
01.2018 - 04.2018
- Operated a variety of machinery and tools safely and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Steward
Fast Food Restaurant
10.2014 - 11.2015
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Supported serving staff in delivering accurate and well-presented food orders.
- Contributed to team efforts by accomplishing related tasks as needed to support kitchen operations.
- Got promoted to the supervision role.
Education
Post Graduate Diploma - Tourism and Hospitality Management
Nanyang Institute of Management
Singapore01.2017
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management Catering and Nutrition
India01.2014
Skills
- Opera
- Global Distribution System
- Amadeus
- Microsoft Word
- Microsoft Excel
- Customer service
- Team collaboration
- Effective communication
- Budget preparation
- Document recordkeeping
Hobbies and Interests
- Listening Music
- Watching movies
- Exploring new places
- Playing Sports
Personal Information
- Weight: 74kg
- Father's Name: Khem Bahadur Gurung
- Date of Birth: 04/16/92
- Gender: Male
- Marital Status: Married
- Religion: Hindu
References
References available upon request.
Timeline
Accountant
Anand Fireworks
07.2024 - 11.2024
Bar Supervisor cum Cashier
Bollywood Bar & Lounge
09.2020 - 05.2024
Billing Accountant
Renuka Enterprises
07.2019 - 04.2020
Housekeeping Attendant
Eastin Hotel
11.2018 - 05.2019
Server
Hot Brand International Company (Haru Robatayaki & Sushi Restaurant)
04.2018 - 09.2018
Caption
V Café Restaurant
01.2018 - 04.2018
Steward
Fast Food Restaurant
10.2014 - 11.2015
Post Graduate Diploma - Tourism and Hospitality Management
Nanyang Institute of Management
B.Sc. - Hospitality and Hotel Administration
Institute of Hotel Management Catering and Nutrition
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