Akshay Induri
Melbourne
Summary
Resourceful Settlement Officer with a proven track record of high productivity and efficient task completion. Expertise in negotiation, compliance management, and financial analysis drives seamless transaction processes. Strong communication, problem-solving, and adaptability skills enhance the ability to navigate complex settlement scenarios effectively. Committed to continuous professional growth and contributing to organizational success.
Overview
3
3
years of professional experience
Work History
Settlement and Credit Verification Officer
Mercedes-Benz Financial Service
Melbourne
01.2023 - 01.2025
- Checking and compliance of finance documentation to achieve the accurate and timely completion of settlement whilst ensuring that personal and team KPI’s and met
- Credit verification of retail consumer and commercial applications
- Contributing to the achievement of settlements AU/NZ targets, customer and dealer satisfaction
- Authorising and activation of contracts
- Timely follow up of irregular documentation
- Be the first point of call for the settlements queries of Business Manager
- Liaising with internal and external customer to negotiate the resolution of settlement and compliance issue
- Providing support to Business manager on process applications, credit policy and finance pre submission
- Providing support to Business manager on Refinance and fleet deals
- Follow process of credit check, AML and KYC as per company requirement
- All credit and settlement task from starting till end
- Responded promptly to inquiries from external parties regarding verification activities.
- Handled billing related activities focused on medical specialties.
- Collaborated with other departments to ensure compliance with applicable laws and regulations.
- Verified the accuracy of customer data and documents submitted to ensure compliance with regulatory requirements.
- Collaborated with fellow team members to manage large volume of claims.
- Assisted in training new staff on insurance verification procedures and best practices.
- Reviewed customer profiles for completeness and accuracy according to company standards.
- Maintained records of all completed settlements including details of payments made and received.
- Managed consents to change attorney for high-volume transfers.
- Remained highly organized and detail-oriented while working on several cases simultaneously.
- Displayed superior confidentiality in mail, telephone and in-person communications.
- Performed periodic audits of all completed transactions to verify accuracy and completeness of information provided.
Customer Service & Collections Agent
Origin Energy
Melbourne
01.2023 - 12.2024
- Provided exceptional customer service to clients in fast-paced call center environment
- Navigated multiple computer systems and applications and utilized search tools to find information
- Delivered exceptional customer service by promptly and accurately addressing customer inquiries, concerns, and requests
- Maintained a high level of product knowledge to provide comprehensive and accurate information to customers
- Consistently met or exceeded performance targets for customer satisfaction, resolution times, and quality metrics
- Executed collection calls and correspondence to solicit payment on overdue account balances
- Located and monitored overdue accounts using billing system to begin collections process.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Customer Service Representative
Commonwealth Bank
Melbourne
11.2021 - 12.2022
- Assisting inbound customers with general queries via phone while maintaining a first call resolution focus
- Providing helpful and informative advice to customers regarding relevant financial services products.
- Proactively liaising with internal stakeholders through appropriate channels
- Ensuring accuracy and compliance with established guidelines and regulations
- Collaborating effectively within a team, contributing to a positive and supportive work environment
- Handled escalated calls professionally by listening carefully to the needs of each individual customer, before offering appropriate solutions.
Education
Masters of Networking - Networking
Melbourne Institute of Technology
Melbourne, VIC01-2021
Skills
- Customer Service
- Problem Resolution
- High-Volume Call Environments
- Microsoft Office Suite Proficiency
- Administrative and Office Support
- Billing Adjustments and Refunds
- Document and Records Management
- Inbound Customer Service
- Customer Complaint Resolution
- Data Entry
- Account Management
- Organizational Skills
- Team Support
- Quality Assurance Controls
- CRM Software
- Risk Management
- Negotiation and Settlement
- Communication and Interpersonal Skills
- Renewable energy systems
- Client relations
- Attention to detail
References
Available upon request
Timeline
Settlement and Credit Verification Officer
Mercedes-Benz Financial Service
01.2023 - 01.2025
Customer Service & Collections Agent
Origin Energy
01.2023 - 12.2024
Customer Service Representative
Commonwealth Bank
11.2021 - 12.2022
Masters of Networking - Networking
Melbourne Institute of Technology
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