Akshay Jaiswal
Bellevue,WA
Summary
An adaptable, conscientious, enthusiastic, and self-motivated individual with experience of implementing personal support plans which focus on the individual’s welfare, needs, wants and interests. Having the ability to manage a challenging caseload, while staying focused on giving a high standard of care to every client. Constantly maintaining and demonstrating a positive attitude towards clients, their families, staff, visitors, and others.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative (Sales)
Telestra, Geelong
07.2024 - 06.2025
- Communicating with new and existing customers on daily basis for each query customer has. For example: starting an new connection, billing issue, complain direction etc.
- Listening carefully to customer’s requirements and providing solution and direction based on same.
- Maintaining targets and KPIs while achieving customer satisfaction.
- Learning and understanding every changing policy and applying myself to the fullest for further growth.
- Keeping positive environment in hectic situations and clarity at all times during communication.
Customer Service
Stornoway, Hobart
10.2021 - 05.2024
- Attending phone calls and helping customer.
- Prepare product and customer reports by gathering data collected during customer interaction.
- Resolved problems, improve operations, and provide exceptional client support.
- Develop team communication and information for safety team meeting.
Leading Hand, Customer Service
Toll IPEC, Hobart
12.2021 - 07.2021
- Attending phone calls and helping customer.
- Greeting customer and guiding them.
- Working with the team leader closely to make sure all the needs of the customer satisfied.
- Planning and organizing stock & work force as per customer requirement.
- Respond to the customer needs and collaborate positively to support customer.
- Keep accurate and complete records of activities via activity diary and logbook.
Customer Service Representative
Worley Auto Parts, Melbourne
10.2018 - 06.2020
- Welcoming customers to the warehouse.
- Explaining about the models and the products.
- Complied with the standards of merchandising, stocking, and storing product.
- Customer Interaction and Liaison.
- Attending calls and tending to mail in appropriate time.
Education
Master of Professional Accounting - undefined
MIT
Melbourne01.2020
Bachelor of Commerce - undefined
Osmania University
Telangana01.2016
Skills
- Expertise in dealing with clients, who needs to develop their independent daily living skills
- Handling pressures of tight schedules and challenging clients
- Experienced in liaising with internal and external stakeholders to facilitate an effective career support
- Seeking to help clients grow in independence through empathy and empowerment
Hobbies and Interests
- Exploring distant lands.
- Caring for people.
- Reading Literature.
- Participating in networking events, meeting new people, and having information sessions.
- Great love for history, geography, science, and culture.
- Going on long drives to old cities and towns for recreation.
Certification
- Working with Vulnerable people (Employment).
- Full Driving License – Car.
- RSA.
- First-Aid.
- Security License.
Timeline
Customer Service Representative (Sales)
Telestra, Geelong
07.2024 - 06.2025
Leading Hand, Customer Service
Toll IPEC, Hobart
12.2021 - 07.2021
Customer Service
Stornoway, Hobart
10.2021 - 05.2024
Customer Service Representative
Worley Auto Parts, Melbourne
10.2018 - 06.2020
Master of Professional Accounting - undefined
MIT
Bachelor of Commerce - undefined
Osmania University
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