Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.
Overview
8
8
years of professional experience
Work History
Business Development Manager
Eco Alliance
02.2021 - Current
Working under Victorian Energy Upgrade Program, offering upgrade for Hot water tank for businesses and residence
Develop and foster relationships with clients
Conducted comprehensive market research to identify new business opportunities
Provided exceptional after-sale support, resulting in a significant improvement in customer satisfaction scores.
Consistently over achieved KPI's with 100 % Customer Positive Feedback
Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
Retention Consultant
Red Energy
05.2018 - 01.2021
Utilizing excellent communication and negotiation skills to retain existing customers.
Educating potential customers on the benefits of being with Red Energy or Lumo Energy
Increasing the customer base through warm outbound leads.
Engaging, creative thinking skills to attract more customers.
Developing new concepts and focusing on growth initiatives and retention
Provide excellent customer service and ensure customer satisfaction.
Sales Consultant
Red Energy
05.2016 - 05.2018
Demonstrated ability to maintain high sales volume through Door-to-door Sales for 2 years
Accurately maintained high sales volume with zero complaints through customer satisfaction
Provided excellent customer service to new and existing customers.
Demonstrated the ability to explain complex policies and procedures to customers
Compare pricing plans with competitors, and signing up the new customer