Akshay Ramakrishnan
Saint Peters,NSW
Summary
Experienced professional with a proven track record of leadership, customer-focused excellence, and data-driven insights across diverse industries. Recognized for fostering engagement, promoting innovation through effective team building, and optimizing processes. Dynamic individual consistently delivering results and thriving in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Store Manager
Petbarn
03.2024 - Current
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Managed inventory control, cash control, and store opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Telstra
08.2022 - 02.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Handled Operations and Visual Merchandising for the store
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Team Member and Shift Supervisor
Mad Mex Fresh Mexican
06.2020 - 08.2022
- Trained new employees and delegated daily tasks and responsibilities
- Completed store opening and closing procedures and balanced tills
- Prepared products following restaurant, health, and safety standards and procedures.
Digital Marketer
IDZ Digital Private LTD
07.2017 - 12.2019
- Led digital marketing efforts for a variety of projects, specializing in keyword research and App Store Optimization (ASO)
- Executed comprehensive keyword research to enhance app visibility and drive organic growth
- Applied ASO strategies, leveraging tools like Google's ASO impact tracker, to measure and optimize app performance
- Successfully increased app downloads for a children's app by 80% through strategic changes, including logo optimization.
Education
Masters - Marketing And Management
University of Wollongong
Wollongong, NSW12-2022
Bachelors - Electronics And Telecommunications Engineering
University of Mumbai
Mumbai05-2017
Skills
- Store operations oversight
- Team Development
- Operations Management
- Store Merchandising
- Customer Service Management
- Budget Administration
- Marketing and Promotions
- MS Office proficient
- Inventory Management
- Team Building and Leadership
- Sales Coaching
- Customer Relations
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Malayalam
Native or Bilingual
Marathi
Professional Working
Timeline
Store Manager
Petbarn
03.2024 - Current
Assistant Store Manager
Telstra
08.2022 - 02.2024
Team Member and Shift Supervisor
Mad Mex Fresh Mexican
06.2020 - 08.2022
Digital Marketer
IDZ Digital Private LTD
07.2017 - 12.2019
Masters - Marketing And Management
University of Wollongong
Bachelors - Electronics And Telecommunications Engineering
University of Mumbai
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