Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
References
Timeline
Generic

Akshay Sharma

New,Delhi

Summary

Dynamic retail leader with a proven track record at Telstra, excelling in employee training and relationship building. Successfully enhanced employee retention and drove sales through innovative visual merchandising and strategic team leadership. Passionate about fostering a positive work environment and delivering exceptional customer service to achieve business growth.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Telstra
Narellan Australia, NSW
08.2023 - Current
  • Directed recruitment, training, and staff development to maximize productivity and ensure successful employee retention.
  • Administered daily operations and cultivated strong business relationships to enhance store performance.
  • Ensured store readiness for internal audits and planned and executed effective floor merchandising.
  • Successfully increased employee retention by creating a positive work environment in stores.
  • Planned and executed floor merchandising initiatives in collaboration with merchandise management.

Deputy Manager

Reliance Jio Info COMM Limited
New Delhi, Delhi
06.2022 - 06.2023
  • Led a team of 10 Assistant Managers to identify market opportunities through research and insights, managing enterprise business for one territory.
  • Directed a successful new product research, launch, and execution project, delivering tailored broadband solutions to companies.
  • Managed daily operations, including market research, team leadership, and reporting to the head office, ensuring comprehensive enterprise activities.

Store Manager

Bharti Airtel Limited
Gurgaon, Delhi
04.2018 - 06.2022
  • Developed comprehensive sales and service strategies for various business lines, including Mobility, Devices, CPE, Telemedia, DTH, and Airtel Payment Bank.
  • Oversaw store operations and direct-to-consumer sales and service, ensuring seamless daily functions and effective team communication.
  • Led end-to-end project management for new store launches, executing operational setups for both traditional and digital store formats.

Customer Relationship Officer

Denave India Private Limited
Gurgaon, Delhi
01.2015 - 03.2018
  • Managed and resolved escalated customer complaints for both retail and corporate accounts, ensuring high levels of customer satisfaction.
  • Coordinated with IT, channel partners, and various departments to streamline operations and enhance service delivery for large corporate clients.
  • Increased sales through strategic cross-selling and upselling, contributing to revenue growth while maintaining excellent customer relationships.

Education

MBA - Marketing

Global Institute of Management
Amritsar
06-2014

Skills

  • Employee training
  • Staff development
  • Visual merchandising
  • Inventory management
  • Customer service
  • Sales strategy
  • Team leadership
  • Business development
  • Process improvement
  • Conflict resolution
  • Relationship building

Accomplishments

Ø Got promoted from Customer Relationship Officer to Store Manager in 3 years.

Ø Won an award for delivering Maximum Sales in one financial year.

Ø Appreciations from National CEO for handling Outlets running without Store Managers and Delivering Good business.

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Assistant Store Manager

Telstra
08.2023 - Current

Deputy Manager

Reliance Jio Info COMM Limited
06.2022 - 06.2023

Store Manager

Bharti Airtel Limited
04.2018 - 06.2022

Customer Relationship Officer

Denave India Private Limited
01.2015 - 03.2018

MBA - Marketing

Global Institute of Management

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Akshay Sharma