Akshay Singh

Excerpt of Consulting Project History

Zurich , Department of Health , Toyota

• Collaborate with stakeholders to understand requirements and create comprehensive test plans and strategies. I identify test scenarios, define test cases, and prioritize testing activities based on business priorities and risks.
• Execute test cases to validate Salesforce functionalities, including standard and custom features, workflows, automation, integrations, and data migrations. This involves both manual testing and automated testing using tools like Selenium, Apex Test Framework, and other testing frameworks.
• Identify and report defects, issues, and discrepancies in Salesforce applications. They track defects through resolution, collaborate with developers to investigate root causes, and verify fixes to ensure quality standards are met.
• Evolve with ongoing updates and customizations, testers conduct regression testing to ensure that existing functionalities remain intact and unaffected by changes.
• Conducting security testing activities such as vulnerability assessments, penetration testing, and compliance checks to identify and mitigate potential security risks.
• Document test results, findings, and test artifacts such as test plans, test cases, and test reports. They communicate test status, progress, and quality metrics to stakeholders, project teams, and management.
• Undertook PMO duties like including; managing resource onboarding , allocations and scheduling.
  • Got familiar with Implemented Agile method of project delivery.
  • Conducted QA testing.
  • Provided daily updates to the SME's and developers and weekly project reporting to business.
  • Developed training manuals for process and end user flows.
  • Created test scripts and executed SIT along with assisting the end user with UAT.
  • Customization including creation of custom objects and fields, modifying record types, page layouts and related
  lists.
  • Report templates and dashboards built according to user requirements.
  • Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows
  and other routine tasks.
  • Monitored and tested application performance to identify potential bottlenecks, develop solutions and
  collaborate with developers on solution implementation.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.

• Undertook administrative duties like updating profile information for customers.
• Assisted customers with application updates and guided them to knowledge base.
• Resolve customer complaints, concerns, or issues effectively and efficiently. This may involve troubleshooting problems, investigating issues, and finding appropriate solutions to meet customer needs and expectations.
• Managed high call volume with exceptional time management skills, minimizing wait times for customers.
• Provided personalized support for each client, tailoring solutions based on individual circumstances and preferences.
• Provided customer feedback to management and identified areas of improvement for products and services.

• Responsibilities included supervision and coaching of employees via effective training programs. Maintained a safe working environment for all employees and customers. Maintained hygiene requirements to meet company standards. Calculated timecards, processed employee payroll, and managed a revenue of over $1,300 per day.

Achievements

• Resolved escalations in a timely manner to ensure customer satisfaction.
• Communicated effectively with the team and managed store KPI's up to the top standards..
• Communicated any issues regarding professional development with crew members and advised on how to improve.
• Conducted individual sessions with crew members to tackle any issues they had while working or elsewhere that impacted their time at work.
• Managed a team of over 40+ crew members and 5 assistant managers to effectively train them in achieving the best possible results and outperforming the relevant KPI's.