Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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AKSHAY Subramanian

Hay

Summary

Results-driven IT professional with over 6 years of experience in IT Support, Technical Support, Application Support, and Information Security. Expertise in Linux system administration, cloud computing (Azure), infrastructure automation, and security operations. Skilled in troubleshooting complex system issues, scripting with Python & Bash, and monitoring applications with Splunk & New Relic. Strong understanding of IT security principles, DevOps methodologies, and Agile frameworks. Currently working as an IT Support Technician, managing IT infrastructure and device support.


Overview

6
6
years of professional experience
1
1
Certification

Work History

IT Support Technician

Ravensworth Agriculture Company
03.2025 - Current
  • Responsible for managing and troubleshooting IT infrastructure, including desktops, laptops, printers, and network devices
  • Provided first-line support for hardware and software issues, ensuring minimal downtime
  • Assisted with cloud-based application management and network security
  • Maintained and configured IT devices, ensuring compliance with company policies
  • Managed ticketing system for tracking and resolving IT support requests

Senior Analyst - Information Security

Allianz Technology
10.2022 - 10.2024
  • Developed Infrastructure as Code (IaC) solutions using Terraform to enhance system monitoring
  • Configured and maintained Git repositories for version-controlled infrastructure deployment
  • Engaged in incident response and security audits, identifying vulnerabilities in Azure-based infrastructure
  • Managed secure deployments using Kubernetes
  • Utilized JIRA and Agile methodologies to track and resolve security incidents

Software Support Engineer

UST Global
02.2019 - 10.2022
  • Provided 24/7 L2/L3 support for a US-based client, ensuring 99.9% system uptime
  • Utilized Linux shell scripting & Bash automation to reduce manual troubleshooting by 40%
  • Investigated system issues using Splunk, New Relic, and Bomgar to minimize downtime
  • Wrote and optimized SQL queries in Oracle DB for data retrieval and issue resolution
  • Managed incident tickets in ServiceNow & JIRA, ensuring SLAs were met

Education

B.Tech - Electronics & Communication Engineering

KMEA Engineering College

Skills

  • Linux (RedHat, Ubuntu)
  • Windows Server
  • Bash
  • Python
  • C
  • Azure
  • Terraform
  • Git
  • Kubernetes
  • Splunk
  • New Relic
  • Dynatrace
  • Oracle SQL
  • MySQL
  • ServiceNow
  • Jira
  • Incident Response
  • SOC Operations
  • TCP/IP
  • Firewalls
  • Moxa switches
  • Wi-Fi routers
  • Operating system support
  • Remote desktop support
  • Ticketing system experience
  • Database administration
  • Virtualization technologies
  • Server maintenance
  • Incident management
  • ITIL processes
  • System configuration
  • Software deployment
  • Application support
  • Advanced troubleshooting
  • Technical support
  • Issue troubleshooting
  • Technical issues analysis
  • Remote support
  • Performance testing
  • Ticket management
  • Product knowledge
  • Service support
  • Technical troubleshooting
  • Analytical thinking

Websites

Certification

  • AZ-900: Microsoft Azure Fundamentals
  • ICT Support Engineer - Australian Computer Society (ACS)

Timeline

IT Support Technician

Ravensworth Agriculture Company
03.2025 - Current

Senior Analyst - Information Security

Allianz Technology
10.2022 - 10.2024

Software Support Engineer

UST Global
02.2019 - 10.2022

B.Tech - Electronics & Communication Engineering

KMEA Engineering College

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AKSHAY Subramanian