Akshay Kumar Thota
Carrum Downs,VIC
Summary
A highly skilled and dedicated IT Application Administrator and Business Intelligence (BI) Developer with over 2 years of experience in managing and optimizing enterprise-level applications and developing insightful BI solutions. Proficient in ensuring the smooth operation, maintenance, and security of critical IT applications while leveraging data to drive strategic business decisions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Support Engineer and BI Developer Analyst
Inzenius - The HRM System That Pays
07.2023 - Current
- Created dashboards to visualize key metrics, enhancing data-driven decision-making
- Collaborated with cross-functional teams to identify business requirements and translate them into technical specifications.
- Provided timely responses to ad hoc requests for information from management staff, allowing for informed decision-making based on accurate data insights.
- Designed and developed Crystal Reports to support payroll processing and management, ensuring accurate and timely reporting of payroll data
- Integrated payroll system data with Crystal Reports to generate customized reports, addressing specific client requirements and regulatory compliance
- Streamlined payroll report generation by automating data extraction and report creation, reducing manual efforts and errors
- Collaborated with the payroll team and clients to understand their reporting needs and provided solutions that enhanced payroll data visibility and accuracy
- Conducted regular maintenance and updates of Crystal Reports to ensure compatibility with payroll system upgrades and changes
- Provided training and support to payroll system users on Crystal Reports functionalities, improving their ability to generate and interpret payroll reports
- Implemented automated testing solutions to streamline software testing processes
- Identified and resolved software defects, ensuring high-quality product releases
- Acted as a liaison between clients and the company to understand and fulfill their payroll product requirements
- Provided technical support and problem resolution, improving client satisfaction and retention
- Managed and maintained Hyper-V servers to ensure optimal performance and uptime
- Performed regular updates, backups, and troubleshooting to maintain server integrity and security.
System Analyst
It Australia Consultants Pty Ltd
07.2021 - 06.2023
- Collaborated with cross-functional teams to develop system solutions tailored to business needs.
- Provided technical support for end-users, resolving issues promptly and effectively.
Technical Support Consultant
Aussie Broadband
02.2020 - 05.2021
- Ensured data security by implementing stringent backup protocols, safeguarding vital company information from loss or corruption.
- Identified opportunities for process improvement by analyzing current workflows and suggesting strategic enhancements.
Technical Analyst
Swinburne University of Technology
01.2019 - 11.2019
- Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.
- Enhanced system performance by identifying and resolving technical issues through thorough analysis and troubleshooting.
- Implemented software updates across multiple platforms, maintaining optimal functionality and security standards.
- Developed comprehensive documentation outlining system specifications and procedures, facilitating seamless knowledge transfer among team members.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
Education
Masters of Informtion Technology - Data Processing Technology
Swinburne University of Technology
Melbourne, VIC01.2019
Bachelor of Technology - BTech - Computer Science
JNTUH College of Engineering Hyderabad
01.2017
Board of intermediate education - MPC
Narayana Junior College
01.2013
10th - Ssc
Vidyashree High School - India
01.2011
Skills
- Crystal Reports
- Business intelligence tools
- IIS
- SQL Server Reporting Services (SSRS)
- SQL Programming
- Report Design
- Machine Learning
- ETL development
- Data Warehousing
- BI Strategy Development
- Testing and debugging
- CRM Software
Publications
- Population Diagnosis System
Certification
- Microsoft Fabric Associate Engineer Training
Timeline
IT Support Engineer and BI Developer Analyst
Inzenius - The HRM System That Pays
07.2023 - Current
System Analyst
It Australia Consultants Pty Ltd
07.2021 - 06.2023
Technical Support Consultant
Aussie Broadband
02.2020 - 05.2021
Technical Analyst
Swinburne University of Technology
01.2019 - 11.2019
Masters of Informtion Technology - Data Processing Technology
Swinburne University of Technology
Bachelor of Technology - BTech - Computer Science
JNTUH College of Engineering Hyderabad
Board of intermediate education - MPC
Narayana Junior College
10th - Ssc
Vidyashree High School - India
- Microsoft Fabric Associate Engineer Training
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