Akshit Jindal

• Built strong relationships with clients through regular communication, trust, and understanding of their financial goals.
• Increased client satisfaction by providing exceptional customer service and promptly addressing questions or concerns.
• Conducted comprehensive reviews of client accounts to ensure alignment with individual financial objectives and life events.
• Educated clients on various investment products, empowering them to make informed decisions regarding their financial future.
• Improved overall branch performance by contributing to team sales goals and proactively seeking new business opportunities through networking events and referrals.
• Mentored junior associates, sharing knowledge of financial planning principles and fostering a culture of continuous improvement within the team.
• Strengthened client retention rates by consistently exceeding expectations in terms of service quality, attention to detail, and responsiveness.
• Consistently updated knowledge of industry trends and best practices, ensuring the delivery of cutting-edge solutions to clients at all times.
• Provided information about service procedures and expected timelines.
• Applied advanced [Area] skills and knowledge of [Software] on daily basis.
• Documented payment details and personal information on customer accounts.
• Maintained high customer satisfaction standards to meet or exceed targets.
• Handled customer issues with confidence, using complex problem solving to provide effective resolution.
• Pleasantly greeted customers and asked open-ended questions to better determine needs.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Delivered prompt service to prioritize customer needs.

• On the sales floor;
• At the front registers, assisted checkouts and customer service desk
• Carrying out day to day tasks.
• Answered customer questions about product availability and shipment times.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Managed 20+ incoming calls each day with the utmost professionalism and knowledgeable service.
• Delivered prompt service to prioritize customer needs.
• Investigated and resolved customer inquiries and complaints quickly.
• Recommended products to customers, thoroughly explaining details.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Submitted completed orders quickly to maximize delivery efficiency.
• Described product highlights and benefits to help guide purchasing decisions.
• Offered basic technical support for clients on wide range of company products.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Exhibited high energy and professionalism when dealing with Customers and staff.
• Maintained up-to-date knowledge of product and service changes.
• Educated customers about billing, payment processing and support policies and procedures.
• Trained staff on operating procedures and company services.
• Entered orders into OFC computer database system.

• Provided professional customer service and tailored solutions to Vodafone customers
• Offer a variety of Vodafone's market leading products including: latest
• Mobile/Tablet devices, Mobile broadband and more
• Drive sales to meet and exceed both personal and professional targets
• Customer Service
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Provided excellent customer service by greeting customers and meeting quality expectations.
• Took orders, prepared meals and collected payments.
• Kept food preparation area, equipment and utensils clean and sanitary.
• Worked front counter, drive-thru and other areas.
• Worked well with teammates and accepted coaching from management team.
• Collaborated with team members to complete orders.
• Prepared products following restaurant, health, and safety standards and procedures.
• Kept kitchen, counter and dining areas cleaned and sanitized.

Studied: Programming Fundamentals, Principles of Professional Communication, Systems Analysis and Design, Statistics for Business, Computer Networking, Technologies for Web Applications, Object Oriented Analysis, Human-Computer Interaction, Local Area Network Workshop, CCNA-1, CCNA-2