Summary
Overview
Work History
Education
Skills
Timeline
Generic

Akshitha Mandadi

Melbourne,VIC

Summary

I am seeking a position where my abilities and strengths can be challenged and utilized for making effective decisions leading to efficiency, growth, profitability of the organization while being resourceful, innovative and flexible

Overview

5
5
years of professional experience

Work History

Customer Service Officer

Link Group
08.2023 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Completed data entry to record call notes, suggestions and questions.
  • Assisted call-in customers with questions and orders.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Managed escalated cases with diplomacy, skillfully negotiating resolutions that satisfied both the customer and company interests.
  • Provided constructive feedback to peers and management on potential process improvements, aiding continuous enhancement of service quality.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.

Customer Service Representative

Ampol PTY LTD
11.2021 - 07.2023
  • Maintained clean and organized work environment to maintain customer safety
  • Built strong relationships with customers and colleagues by providing friendly and personable service
  • Responded to customer calls and emails to answer questions about products and services
  • Collaborated with other departments to guarantee customer satisfaction
  • Refunded money and adjusted bills to resolve customer service or billing complaints
  • Answered customer questions about product availability and shipment times
  • Utilized problem-solving skills to address customer queries and complaints
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
  • Trained new personnel regarding company operations, policies and services
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs
  • Followed up with customers about resolved issues to maintain high standards of customer service.

Assistant Manager

The Kauphy Place Pty Ltd
02.2020 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations
  • Answering customer calls promptly to avoid on hold wait times
  • Responsible for end of shift/day paperwork and customer reconciliation
  • Responsible for stock management
  • Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
  • Responded to customer requests for products, service and company information
  • Clarified customer issues by determining the root cause of problems and resolving product service complaints
  • Exhibiting high energy and professionalism when dealing with clients and staff
  • Collaborating with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
  • Trained staff on operating procedures and company services.

Customer Service Representative

Oporto
12.2018 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered constant flow of customer calls with minimal wait times
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Participated in team meetings and training sessions to stay informed about product updates and changes.

Education

Master of information Technology -

Charles Sturt University
Melbourne, VIC

Skills

  • POS Systems and Ordering Platforms
  • Inbound and Outbound Calling
  • Project-oriented team player with solid communication and leadership skills while working in a group
  • Providing technical admin support
  • Key stakeholder relationship building
  • Proficient customer service and contact centre experience
  • Creative problem-solving skills
  • Fast paced working environment and point on sale systems expert
  • Expert in Data entry
  • Adept in MS Office
  • Able to learn and pick up new systems and software

Timeline

Customer Service Officer

Link Group
08.2023 - Current

Customer Service Representative

Ampol PTY LTD
11.2021 - 07.2023

Assistant Manager

The Kauphy Place Pty Ltd
02.2020 - 10.2021

Customer Service Representative

Oporto
12.2018 - 01.2020

Master of information Technology -

Charles Sturt University

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Akshitha Mandadi