Akta Gondaliya
Overview
2
2
years of professional experience
Work History
Process Associate
Fedora Solutions
21, Magnet Park, SG Highway, Thaltej, Ahmedabad
04.2023 - Current
- Handled high volumes of incoming work requests professionally while maintaining excellent organization.
- Collaborated with team members for enhanced process efficiency and productivity.
- Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
- Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Monitored and reported on process performance to verify compliance with established standards.
- Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
- Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
- Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.
Education
Master of Science - Physics
Silver Oak University
Ahmedabad 38248112-2022
Skills
- Workflow management
- Ensuring Procedures, Diagnostics, and Treatments are authorised
- Verifying Patient Eligibility
- Requesting and obtaining Working pre-authorisation
- Working with Billing teams to resolve authorization issues (BQs)
- Call management
- Software knowledge (PMS- Cure MD)
- Report analysis
- Process flows
Languages
English
Hindi
Gujarati
Timeline
Process Associate
Fedora Solutions
04.2023 - Current
Master of Science - Physics
Silver Oak University