Overview
Work History
Education
Skills
Languages
Timeline
Generic

Akta Gondaliya

Overview

2
2
years of professional experience

Work History

Process Associate

Fedora Solutions
04.2023 - Current
  • Handled high volumes of incoming work requests professionally while maintaining excellent organization.
  • Collaborated with team members for enhanced process efficiency and productivity.
  • Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
  • Communicated effectively with colleagues and supervisors to resolve issues promptly and accurately.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Monitored and reported on process performance to verify compliance with established standards.
  • Developed strong working relationships with cross-functional teams for seamless collaboration on projects.
  • Trained new team members on best practices and company-specific procedures, enhancing overall team performance.
  • Developed and maintained comprehensive process documentation, ensuring consistency and quality in task execution.

Education

Master of Science - Physics

Silver Oak University
Ahmedabad 382481
12-2022

Skills

  • Workflow management
  • Ensuring Procedures, Diagnostics, and Treatments are authorised
  • Verifying Patient Eligibility
  • Requesting and obtaining Working pre-authorisation
  • Working with Billing teams to resolve authorization issues (BQs)
  • Call management
  • Software knowledge (PMS- Cure MD)
  • Report analysis
  • Process flows

Languages

English
Hindi
Gujarati

Timeline

Process Associate

Fedora Solutions
04.2023 - Current

Master of Science - Physics

Silver Oak University

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Akta Gondaliya