Akul Malkotia
Melbourne,VIC
Summary
A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details, and fostering strong customer relationships. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Mortgage Broker/Front Office Administrator
Wizwealth Finance
Truganina, VIC
07.2024 - Current
- Ensured compliance with state and federal laws governing mortgage lending operations.
- Reviewed existing policies, procedures and regulations related to mortgage lending industry.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Presented and processed client loan documents and verified comprehension of essential language.
- Acquired new customers, counseled clients, and identified purchasing needs to deliver relevant real estate investments.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Accounts Payable Officer
Celebrations
Bacchus Marsh, Victoria
02.2023 - 01.2024
- Responsible for Invoice, Credit Notes & Expense Processing and timely payments
- Coordination with site related to supporting documents
- Control sheet maintenance/monitoring for all business units
- Will provide support, to the various accounts payable activities in all locations
- Keeping track of all payments and expenditures, purchase orders, invoices, statements, etc
- Reconciling processed work by verifying entries and comparing system reports to balances Maintaining historical records
- Continuing to improve the payment process
- Handle AP Mailbox
Retail Assistant
Edge Clothing
Vic
03.2022 - 01.2024
- Demonstrated ability to work both independently and as part of a team in a fast-paced environment
- Developed excellent customer service skills, including providing advice on product selection to customers
- Displayed strong organizational skills, ensuring store displays were neat and orderly at all times
- Engaged customers in friendly and professional dialogue about product needs
- Operated cash registers to process customer transactions
- Completed daily store opening and closing tasks
Retail Assistant
Universal Store
Vic
11.2021 - 02.2022
- Promoted sales by setting up displays and organizing and arranging merchandise
- Encouraged customers to sign up for store loyalty programs
- Attended weekly meetings with management to discuss goals, objectives and strategies for improving sales performance
- Opened and closed cash registers, balanced cash drawers, and made deposits
Customer Service
Myer
Vic
06.2019 - 11.2021
- Worked with coworkers to complete tasks
- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
- Responded quickly to meet customer needs and resolve problems
- Committed to delivering excellent customer service while working in a fast-paced environment
- Focused on learning new skills and staying updated with industry changes
Volunteer
MSAC (Melbourne Sports Aquatic Centre)
Vic
01.2016 - 12.2017
- Grew ability to work independently while completing assigned tasks without direct supervision
- Observed rules and safety regulations of organization while carrying out assigned tasks
- Developed strong communication skills while providing customer service to visitors at the volunteer center
- Gained experience in data entry and record-keeping during my time as a volunteer
Education
Bachelor of Commerce - Accounting
Australian Catholic University
Fitzroy04-2025
Certificate IV In Finance And Mortgage Broking - Finance
Achievement Institute Australia
Victoria05-2024
High School Diploma -
Thomas Carr College
Tarneit, VIC11.2021
Skills
- Strong ability to work with team
- Highly developed communication skills
- Customer Service
- POS System Operation
- POS Systems
- Cash Register Operation
- Customer Assistance
- Cash Handling Accuracy
- Payment Processing
- Patience and empathy
- Decision-making abilities
- Attention to detail
- XERO
- MYOB
- Oracle
- Kofax
- Drafting [document]
- Proficient computer skills
- Client service
- Documentation and reporting
- Professional presentation
- Efficient time management
- Advanced math skills
- Detail-oriented approach
Accomplishments
- Peer Support leader, 2018, Supporting and assisting year 7 students to settle in Middle school. Also provide support to any other student in school who finds it hard to ease into school life.
- Social Justice Captain, 2017, I was one of four social justice captain in school and support and provide help to school students and local community about how we can help and support other who are less fortunate.
- College Ambassador, 2016, Represented school in many events and conducted school tours for parents.
- House Captain, 2015, Assisted Grade prep to settle in the school environment and support them in learning new words and letter.
- Peer Support leader, 2020, Supported and assisted new year 7s and other students who were finding it hard during Covid and provided help with check ups and just talking and providing advice.
References
References available upon request
Timeline
Mortgage Broker/Front Office Administrator
Wizwealth Finance
07.2024 - Current
Accounts Payable Officer
Celebrations
02.2023 - 01.2024
Retail Assistant
Edge Clothing
03.2022 - 01.2024
Retail Assistant
Universal Store
11.2021 - 02.2022
Customer Service
Myer
06.2019 - 11.2021
Volunteer
MSAC (Melbourne Sports Aquatic Centre)
01.2016 - 12.2017
Bachelor of Commerce - Accounting
Australian Catholic University
Certificate IV In Finance And Mortgage Broking - Finance
Achievement Institute Australia
High School Diploma -
Thomas Carr College
Similar Profiles
Aravind Kumar VutukuriAravind Kumar Vutukuri
Business Analyst at AU Small Finance Bank (Erstwhile Fincare Small Finance Bank)Business Analyst at AU Small Finance Bank (Erstwhile Fincare Small Finance Bank)
KATE MANKAKATE MANKA
Business Development & Trainee Finance Broker at AUSCORP FINANCE (LAURENTIDE FINANCE)Business Development & Trainee Finance Broker at AUSCORP FINANCE (LAURENTIDE FINANCE)
Gabrielle SmithGabrielle Smith
Financial Services Representative at World Finance (Formerly Always Money Finance)Financial Services Representative at World Finance (Formerly Always Money Finance)
KARISHMA PHERWANIKARISHMA PHERWANI
Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)Marketing & Customer Engagement Assistant at Burgers and Dreams (Boss Burger)
Ashina SethiAshina Sethi
Senior Test Analyst at United EnergySenior Test Analyst at United Energy