Akul Sharma

IT Support Engineer

Technxtdoor

08.2021 - Current

Deploy and configure network devices such as routers, switches, firewalls
Ensure compatibility and integration between network systems and other IT components
Monitor and Track system performance metrics and troubleshoot issues
Regularly apply updates and patches to software and operating systems to ensure security and efficiency
Face to face and remote support to end-users for a variety of desktop software including Microsoft Office, Skype, OneDrive, OneNote
Handled all type of queries related to system crashes, slowdowns and data recoveries
Resolve Technical Issues by Diagnosing and fix network and system problems reported by users or detected by monitoring tools
Offer assistance and guidance to end-users and other IT staff
Create and update network diagrams, system configurations, and process documentation
Produce reports on system performance, security incidents, and network usage
Coordinate with Teams: Work with other IT professionals, vendors, and stakeholders to ensure project success
Design systems that can scale with growing business needs
Follow industry standards and best practices for network design, system administration, and security
Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
Installed, configured, tested and maintained operating systems, application software, and system management tools.
Configured hardware, devices, and software to set up work stations for employees.
Installed and configured operating systems and applications.
Configured and tested new software and hardware.
Removed malware, ransomware, and other threats from laptops and desktop systems.
Tested new software and hardware prior to deployment.