Akula. Sri Depthi
Gold Coast,QLD
Summary
Highly responsible and motivated student with a strong commitment to applying academic knowledge in the workplace. Possessing excellent time management skills and a proven ability to thrive under pressure, I am adept at adapting to new situations and challenges to enhance organizational brand reputation .My experience as a crew member at McDonald's has honed my customer service abilities and further developed my skills in working efficiently within a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Mcdonald's
Customer Service Crew Member
09.2023 - Current
- Provided exceptional customer service by greeting customers warmly, taking accurate orders, and ensuring their satisfaction with their meals.
- Demonstrated strong communication skills when interacting with customers, addressing inquiries, and resolving any issues or complaints promptly and courteously
- Proficient in efficiently managing drive-through operations, including taking orders, processing payments, and ensuring accurate delivery of meals.
- Demonstrated exceptional multitasking abilities by handling both drive-through and in-store customer service simultaneously.
- Implemented effective communication skills to coordinate with kitchen staff to ensure timely preparation and delivery of orders.
- Utilized problem-solving skills to address customer concerns and resolve issues quickly and efficiently, resulting in improved customer satisfaction ratings.
- Actively participated in team meetings and training sessions to stay updated on company policies, procedures, and product offerings.
- Maintained cleanliness and organization in drive-through area, adhering to strict hygiene and safety standards set by company.
- Collaborated with fellow crew members to streamline drive-through operations and optimize efficiency during peak hours.
- Received recognition from management for consistently meeting and exceeding performance targets in drive-through service.
- Adapted to high-pressure situations during busy periods, ensuring smooth operations and customer satisfaction in drive-through lanes.
- Actively promoted promotional offers and upselling opportunities to drive-through customers, contributing to increased sales and revenue for restaurants.
- Maintained positive and welcoming atmosphere in restaurant, contributing to high customer satisfaction ratings.
Serving Staff Member/ Customer Service Cashier
Indish Restaurant
- Established positive rapport with customers, managers and customer service team members to maintain a positive and successful work environment.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings..
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Restaurant and Event Manager
Pallas Mirchi Restaurant
07.2021 - 02.2022
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Also worked as an Event Manager for function halls at the Pallas hotel. Plan event from start to finish according to requirements
- Approve all aspects before the day of event. Ensure event is completed smoothly and step up to resolve any problems.
Education
Bachelor of Technology(B.Tech) - Computer Science Engineering
Amrita University
Kerala India06.2021
Master of business - Tourism And Hospitality & Event Management
Griffith University
Gold Coast, QLD07.2024
Skills
- Customer Service
- Problem-Solving
- Social Media Monitoring
- Decision Making
- Public Speaking
Timeline
Mcdonald's
Customer Service Crew Member
09.2023 - Current
Restaurant and Event Manager
Pallas Mirchi Restaurant
07.2021 - 02.2022
Serving Staff Member/ Customer Service Cashier
Indish Restaurant
Bachelor of Technology(B.Tech) - Computer Science Engineering
Amrita University
Master of business - Tourism And Hospitality & Event Management
Griffith University
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