Akur Manchour
Thornhill Park
Summary
Honest, friendly, and approachable individual with a demonstrated ability of delivering strong customer service in dynamic environments. With an exceptional work ethic and attitude, characterised by punctuality, organisation, reliability, and a dedicated team-player mentality. I believe that I demonstrate a conscientious approach and a can-do attitude towards all tasks, regardless of their nature. Eager to leverage my proven ability to engage with customers, solve problems, and excel under pressure to contribute positively to a retail team. Seeking a rewarding role in retail and customer service where I can utilize my communication, adaptability, and team collaboration skills to enhance customer experiences and drive business success.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Telstra
07.2024 - 12.2024
- Engaged with customers, provided welcoming greetings, assisted with product selection, and managed payment processing
- Responsible for opening/closing store, order taking, and operating the register
- Sales
Call Centre
Hcf
12.2023 - 06.2024
- Answered inbound calls, chats and emails to facilitates customer service
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries and provided accurate information regarding products and services.
Warehouse Team Member
Tusk Group Recruitment
01.2022 - 12.2022
- Company Overview: Couriers Please
- Receive, unload and place incoming inventory items appropriately
- Inspect products for defects and damages, advising supervisors if any found
- Process, package, and ship orders accurately
- Couriers Please
Cleaner
Calder Property Service
04.2022 - 07.2022
- Company Overview: School Cleaner
- Sweeping uncarpeted areas, vacuuming carpeted areas, and mopping floors
- Emptying and cleaning bins
- Wiping down benches and tables
- School Cleaner
Education
VCAL -
Tarneit Secondary College
Tarneit12.2021
Certificate III in Business Management -
Tarneit Secondary College
Tarneit12.2021
Year 7 – Year 11 -
Damascus College
Ballarat12.2019
Skills
- Customer Service
- Communication
- Active Listening
- Problem Solving
- Adaptability
- Technology Skills
- Microsoft Office Suite
- Internet Search Engines
- Apple Mac Programs
- POS Systems
- Cash Handling
- Attention to Detail
Accomplishments
- Member of Representative Council, Damascus College, Ballarat, 2016 – 2018
- Community Leader / House Captain, Damascus College, Ballarat, 2015 – 2017
Workingwithchildrencheck
True
References
Available Upon Request
Personal Information
Hobbies: Staying active through gym workouts, running, and soccer., Showcasing creativity through event makeup., Enjoying music, art, novels, biographies, and documentaries.
Timeline
Customer Service Representative
Telstra
07.2024 - 12.2024
Call Centre
Hcf
12.2023 - 06.2024
Cleaner
Calder Property Service
04.2022 - 07.2022
Warehouse Team Member
Tusk Group Recruitment
01.2022 - 12.2022
VCAL -
Tarneit Secondary College
Certificate III in Business Management -
Tarneit Secondary College
Year 7 – Year 11 -
Damascus College
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