Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Timeline
Generic

Akvinder Kaur

Kurralta Park,South Australia

Summary

With more than 10 years experience on different positions such as Customer support officer, Procurement officer and academic administrator, I have established a professional demeanor, customer service proficiency and a self-motivating work ethic. I am an extremely driven and determined individual, putting all my focus on the task ahead. My commitment and eagerness for success will be advantages to the role. My positive attitude and outlook on life attributes to my ability to work well in a team environment, however I am also able to work effectively autonomously.

Overview

12
12
years of professional experience

Work History

Hardship and collection consultant

WESTPAC
10.2023 - Current
  • Remediate 'late cycle' overdue accounts or progress them to litigation as a last resort
  • Identify and progress on vacant possession
  • Manage competing interests of high volumes of inbound and outbound communications in daily workflow
  • Meeting and exceeding KPI's regularly
  • Selling solutions to remediate overdue accounts
  • Liaise with internal and external legal teams
  • Engage with internal and external stakeholders to achieve desired results
  • Create and provide out of the box solutions that meet the needs of both the customer and bank
  • Mentor the wider team to assist them in achieving expected results
  • Ensure strict compliance with regulatory processes
  • Complete Statement of Financial Positions with customers to evaluate financial needs
  • First point checks for Credit Reviews and remediation
  • Build rapport at the first point of customer contact and adjust my approach to suit individual needs
  • Life tenancy and Borrowing Marketing Assist
  • Submitting JUNO; Risk analysis and identifying different measures of risk and various techniques for root cause
  • Cross skilled in Westpac, St George, Bank of Melbourne and Bank SA systems and products
  • Managed Default campaign profile; conducting weekly up-skills, reporting data and insights
  • Managed Long Dated Matter campaign; targeting matters to reach long term resolution and results
  • Submitting instructions with external legal partners for field calls, home visits, and skip traces
  • Facilitated default campaign, long dated matters, ethical checklist, field calls, home visits and WIP up skills
  • Attended Quorum discussions
  • Daily WIP
  • Daily Arrears Report.

Retention Officer

TSA - Telstra
Adelaide CBD
07.2022 - 10.2023
  • Communicating with customers and sales representatives
  • Analyzing customer behavior
  • Gathering information about customer complaints
  • Developing aggressive retention strategies based on customer feedback
  • Negotiating with customers to renew contracts and retain business
  • Meeting with the sales team to propose customer retention solutions
  • Writing and presenting customer behavior reports
  • Building positive relationships with customers and business associates
  • Manage competing interests of high volumes of inbound and outbound communications in daily workflow.

Procurement Officer

SSE Roofing
Prospect, NSW
04.2020 - 05.2022
  • Overseeing and supervising employees and all activities of the purchasing department
  • Preparing plans for the purchase of equipment, services, and supplies
  • Following and enforcing the company's procurement policies and procedures
  • Reviewing, comparing, analyzing, and approving products and services to be purchased
  • Managing inventories and maintaining accurate purchase and pricing records
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc
  • Maintaining good supplier relations and negotiating contracts
  • Researching and evaluating prospective suppliers
  • Preparing budgets, cost analyses, and reports.

Head of Department (Mathematics and Finance)

Continental Group of Institutions
Overseas, India
07.2012 - 04.2018
  • Liaising with existing staff members, managers, supervisors, and clients in order to achieve set goals
  • Observing, analyzing, and offering suggestions on current operations
  • Scheduling meetings and training sessions with staff and other stakeholders
  • Assisting with recruitment, training, and onboarding processes
  • Establishing professional relationships with clients, staff, and other stakeholders
  • Ensuring all health and safety, as well as company regulations are followed by staff at all times
  • Liaising with staff and organizing teambuilding events that take everyone's needs into account
  • Conducting research, writing up reports, and presenting findings to staff and other stakeholders
  • Maintaining relationships with clients and finding creative ways to expand the organization
  • Attending workshops, lectures, and training sessions wherever possible.

Education

Skills

  • High attention to detail
  • Trustworthy and reliable
  • Accountable for end-to-end process completion
  • Time management
  • Effective communicator
  • Risk Awareness
  • Collaborates within and outside the team
  • Consumer Hardship and Collections
  • Driving results; meeting KPI’s
  • Long Dated Matter cure – team top performer
  • Identify and progress to litigation or vacant possession
  • Liaise with legal partners and external stake holders
  • Provide out of the box solutions when necessary

Personal Information

Date of Birth: 04/07/85

References

  • Andrea Vidacic, Andrea.vidacic@westpac.com.au
  • Riley Kerrison, rj.kerrison0605@outlook.com
  • Gurinder Batth, gurinderbatth22@gmail.com

Hobbies and Interests

  • Spending time with friends and family
  • Travelling
  • Cooking
  • Gardening

Timeline

Hardship and collection consultant

WESTPAC
10.2023 - Current

Retention Officer

TSA - Telstra
07.2022 - 10.2023

Procurement Officer

SSE Roofing
04.2020 - 05.2022

Head of Department (Mathematics and Finance)

Continental Group of Institutions
07.2012 - 04.2018

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Akvinder Kaur