Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Alma Campbell-McKechnie

Mackenzie,QLD

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Proven track record in management, sales, and administration, focused on complex operational issues, cost maintenance, and profitability enhancement.

Talented professional considered knowledgeable leader and dedicated problem solver. Brings 40 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements.

Overview

23
23
years of professional experience

Work History

Program Manager- ESA

Merieux NutriSciences
01.2022 - Current
  • As the ESA Program Manager at Merieux NutriSciences, my responsibilities encompass ensuring top-notch service delivery to Australian Eggs, Program Owners, key stakeholders, and clients
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • My role involves various crucial tasks, including: Reviewing protocols and standards, identifying improvements, auditor qualification requirements and establishing pathways for their qualification
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Reviewing, updating, or developing key policies and procedures to align with business requirements
  • Drafting SOPs and Work Instructions to ensure alignment of Merieux Processes with standard requirements
  • Coordinating training activities with standard owners to facilitate auditor training for adopting new programs
  • Organizing witness audits to ensure compliance and calibration for auditing programs
  • Maintaining communication with clients to ensure audits occur within stipulated timeframes and KPIs, ensuring timely completion.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Participated in pilot tests and revised programs based on feedback and results.

Egg & Poultry Program Coordinator

AUS-MEAT
12.2016 - 11.2021
  • Ensure compliance with ESA Program rules, industry standards, and relevant legislation
  • Verify and contribute to developing ESA audit checklists for various processes
  • Organize CB training, conduct technical reviews, and ensure audits meet Australian Eggs' standards
  • Identify and address operational gaps while offering backup for program management
  • Collaborate with stakeholders, review protocols, and establish effective communication networks
  • Ensure timely reports, handle invoicing, and address client inquiries and complaints following policies and procedures.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Managed budgets and resources for successful execution of multiple programs simultaneously.
  • Provided technical support to staff with necessary resources to carry out duties successfully.

State Sales Support Coordinator

Virgin Australia
06.2016 - 12.2016
  • Maintained high client satisfaction, met SLA targets, and collaborated for sales maximization.
  • Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing timely solutions.
  • Supported sales representatives in their efforts to meet or exceed individual targets by providing necessary resources and assistance.
  • · Provided extensive working knowledge of airlines policy, procedure and standards

Safety & Training Coordinator

Goodman Fielder
07.2015 - 06.2016
  • Reduced on-the-job accidents with thorough risk assessments and targeted safety training sessions.
  • Implemented processes for tracking employee progress in safety training programs, enabling efficient identification of skill gaps or areas needing further instruction.
  • Established strong working relationships with external vendors and consultants, leveraging their expertise in specialized areas of workplace safety when needed.
  • Enhanced workplace safety by developing and implementing comprehensive training programs for employees.
  • Collaborated with management to identify areas of improvement in safety protocols and procedures.
  • Developed customized training materials tailored to specific job roles and responsibilities, ensuring relevance and effectiveness.
  • Stayed up-to-date with industry regulations, incorporating new standards into training materials as needed.
  • Coordinated the scheduling of mandatory safety training sessions for all employees, ensuring timely completion and accurate recordkeeping.

Sales Consultant

First National Real Estate
09.2014 - 07.2015
  • Provided excellent service, handled negotiations, and advised clients on contracts.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.

Administration, Property Coordinator & Safety Officer

Qantas Airways
01.2001 - 01.2014
  • Managed facilities, developed safety systems, and won national safety awards.
  • Enhanced office efficiency by streamlining administrative processes and implementing new organizational systems.
  • Reduced operational costs through careful monitoring of expenses and identifying areas for improvement.
  • Facilitated effective communication between departments by acting as a liaison between management teams on critical projects or initiatives.
  • Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations or tight deadlines.

Education

Airline Management

Qantas Airways
Brisbane, QLD

Internal Auditors, Food Microbiology, ESA, HACCP

Diligence Training
Brisbane

High School Diploma -

MacGregor State High School
MacGregor, QLD

Skills

  • Regulatory Compliance
  • Customer Service
  • Procurement
  • Business Development
  • Compliance Enforcement
  • Problem-Solving
  • Stakeholder Communications
  • Event Planning and Execution
  • Attention to Detail

Accomplishments

  • Implemented marketing strategies which resulted in 46% growth of customer base in the last two years
  • Collaborated with team of 3 in the development of the ESA Portal on behalf of Australian Eggs for all sites and certification bodies
  • Received Qantas National Safety Excel for lock out tag out procedure I designed and implemented this Model that assured safety integrity, eliminated any threat of hazards. This procedure was rolled out Australia wide in Qantas Freight.
  • Received Qantas National Service Excel Award for Excellence - For developing, implementing and maintained a database which recorded all business transactions - the database was then rolled out nationally.

Timeline

Program Manager- ESA

Merieux NutriSciences
01.2022 - Current

Egg & Poultry Program Coordinator

AUS-MEAT
12.2016 - 11.2021

State Sales Support Coordinator

Virgin Australia
06.2016 - 12.2016

Safety & Training Coordinator

Goodman Fielder
07.2015 - 06.2016

Sales Consultant

First National Real Estate
09.2014 - 07.2015

Administration, Property Coordinator & Safety Officer

Qantas Airways
01.2001 - 01.2014

Airline Management

Qantas Airways

Internal Auditors, Food Microbiology, ESA, HACCP

Diligence Training

High School Diploma -

MacGregor State High School

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Alma Campbell-McKechnie