AL Muzahid
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy, interpersonal skills, excellent time management and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Workplace Services Officer - APS 3
Australian Taxation Office (ATO)
06.2023 - Current
- Exercised judgement and critical decision in accordance with the procedures of Facility Management to resolve issues.
- Applied the knowledge, experience, skills and analytical thinking required to achieve business outcomes.
- Provided advice and recommendation on a range of routine enquiries from internal stakeholders.
- Provided support in asset and equipment management, building maintenance and fleet management.
- Assisted with the purchase of workplace goods and services.
- Actively participated in staff development and training activities to improve skills and learn new policies and procedures.
- Maintained effective relationships with a wide range of stakeholders and team members.
Passport Case Officer - APS 4
Department Of Foreign Affairs And Trade
08.2022 - 12.2022
- Performed high speed and accurate data entry, document preparation and personalisation.
- Applied attention to detail, accuracy and produced high quality work in line with APO Quality thresholds.
- Performed internal/external correspondence, client service and personalisation support.
- Responded to telephone enquiries, eligibility and supervisory duties.
- Developed and maintained up-to-date knowledge of the document legislation process.
- Processed travel document (Passport) applications as per the eligibility of applicants.
- Investigated and resolved moderately-complex to complex travel document eligibility and related issues.
- Maintained effective communication with colleagues, members of public and government agencies
- Met deadlines in line with APO Performance Frameworks.
Property Claims Specialist
Allianz Insurance
05.2021 - 07.2022
- Prepared reports of findings of investigations.
- Achieved timely resolution of property claims by investigating, evaluating, and settling a variety of cases.
- Reduced company expenses by accurately determining coverage and negotiating cost-effective settlements with policyholders.
- Streamlined the claims process by consistently updating claim files and maintaining accurate records.
- Managed high caseloads effectively by prioritizing tasks based on complexity and urgency of claims.
- Maintained compliance with state regulations and company guidelines.
- Collaborated with contractors to verify repair estimates, ensuring fair settlements for both policyholders and company.
- Continuously improved industry knowledge through ongoing professional development opportunities.
- Coordinated with other departments as needed to support claim resolution efforts, including working closely with underwriting teams to address policy-related questions or concerns.
- Negotiated claim settlements and recommended litigation when claims could not be settled.
- Interacted with witnesses and claimants.
- Conducted thorough inspections to document property damages, resulting in accurate claim evaluations.
- Developed and maintained working relationships with independent adjusters and contractors to assist in prompt claims handling.
Business Service Consultant
ANZ Banking Group
04.2018 - 04.2021
- Provided IT and System support resolution to Institutional banking clients.
- Managed account records and processed payments.
- Maintained client's database (6000+ clients), updated the information time to time.
- Processed escalation by consulting senior managements If no resolution can be delivered.
- Communicated with stakeholders over the phone or via email on a daily basis. Followed up when needed.
- Resolved routine cases to moderately complex cases regarding banking systems, transactions, payrolls and foreign currency transactions.
Administrative Officer
CEVA Logistics
03.2014 - 02.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Analysed financial data for audit and tax.
- Created, prepared, and delivered reports to various departments.
- Collaborated with internal stakeholders to reconcile any account discrepancies.
- Maintained strong relationship with suppliers & Delivery personals.
- Performed tasks on MS-Excel, WIMS and SAP on a regular basis.
- Provided analytical & problem solving skills when needed.
Education
Diploma - Business Management
Menzies Institute of Technology
Melbourne12.2012
Skills
- Strategic Planning
- Project Planning
- Work Coordination
- Report Preparation
- Information Verification
- Investigation Management
- Analytical Thinking
- Data Analysis
- Process Analysis
- Innovation and Creativity
Languages
English
Full Professional
Bengali
Native or Bilingual
Urdu
Professional Working
Hindi
Full Professional
Referees
● Mohammad Rahman
Site Manager, CEVA Logistics
Phone: 0401 853 470
Email : mohammad.rahman@cevalogistics.com
● Dilshani Leonard
Team Leader, ANZ Bank
Phone: 0448 822 842
Email : dilshani.leonard@anz.com.au
Timeline
Workplace Services Officer - APS 3
Australian Taxation Office (ATO)
06.2023 - Current
Passport Case Officer - APS 4
Department Of Foreign Affairs And Trade
08.2022 - 12.2022
Property Claims Specialist
Allianz Insurance
05.2021 - 07.2022
Business Service Consultant
ANZ Banking Group
04.2018 - 04.2021
Administrative Officer
CEVA Logistics
03.2014 - 02.2018
Diploma - Business Management
Menzies Institute of Technology
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