Summary
Overview
Work History
Education
Software Competencies
Referees
Timeline
Generic

Samantha Beaumont

Fortitude Valley,QLD

Summary

Seasoned professional with 15 years of experience known for outstanding customer service and effective communication. Highly respected by peers for being respectful, trustworthy, and approachable. Demonstrates composure under pressure, excels in self-management, and possesses strong time management skills. Positioned to lead a team in adjudication services with a proven track record of making courageous decisions, fostering innovative thinking, cultivating positive team culture, and displaying a keen willingness to learn.

Overview

13
13
years of professional experience

Work History

AO4 Adjudications Officer

Mobile Phone and Seatbelt Technology, Queensland Revenue Office
Brisbane, QLD
04.2022 - Current
  • Provide timely, helpful and supportive client service (both internal and external), while adhering to the Client Charter
  • Analyse, interpret and apply relevant legislation, information, and data, exercising sound judgement to make effective decisions and/or recommendations. Depending on the specific position you are in, this may include functions relating to quality assure of fines administrations, reviewing and approving declarations and correspondence and undertake agreed projects or work as a member of a project team to deliver project goals.
  • Manage client relationships and negotiate effectively to achieve outcomes.
  • Resolve escalations and take appropriate action to finalise fines.
  • Efficiently and effectively navigate office computer systems to input, manage, retrieve, and analyse information.
  • Supervise and coach team members to build a skilled, resilient, flexible, and constructive workplace environment.
  • Ensure your work complies with legislation, established guidelines, procedures, quality, and record keeping standards and contribute to quality assurance programs.
  • Actively contribute to the achievement of agreed team performance standards by applying yourself diligently, taking responsibility for your own learning, respecting the abilities and talents of others, and working collaboratively with colleagues and clients.
  • Work collaboratively to identify and promote improvements which enhance client experience and organisational outcomes.

Prosecution Support Officer

Prosecution Services, Transport and Main Roads
Brisbane, QLD
10.2021 - 04.2022
  • Adjudicating breaches of transport legislation to allow issuing of infringement notices in relation to such breaches.
  • Analysing customer needs and drafting correspondence in response to enquiries in accordance with TMR standards and relevant transport legislation.
  • Ensuring high accuracy of data entry and keeping of customer records. Accurate receipting of daily incoming and processing of outgoing mail.
  • Efficiently navigating several MPST systems and online customer databases to conduct operational tasks and use in accordance with TMR Information Privacy and Ethical Decision Making.
  • Camera-detected offence image verification in relation to seat belts and mobile phone use offences.
  • Working collaboratively as an effective team member to achieve key team and individual performance targets, supporting, and participating in team activities and assisting to meet team objectives.
  • Responding to customer infringement enquiries transferred from TMR Customer Contact Centre about mobile phone and seat belt offences.
  • Taking personal responsibility to deliver on agreed outcomes, modelling high standards of professionalism, ethical behaviour, and a commitment to personal development.
  • Ability to work autonomously to efficiently undertake MPST tasks as directed.
    Undertake the role in accordance with the requirements of s26(1) of the Public Service Act 2008 and at all times ensure that the principles as found in the Code of Conduct for the Queensland Public Service are upheld in the carrying out of all duties.

Faculty Administration Officer

TAFE Queensland
Southbank, QLD
01.2018 - 06.2021
  • Delivers exemplary customer service to both internal and external stakeholders, ensuring a positive experience. Manages comprehensive student records for up to 300 individuals per semester at TAFE QLD, adeptly handling tasks such as filing, archiving, and drafting correspondence in compliance with ASQA and departmental standards. Demonstrates a commitment to quality government procedures and privacy guidelines.
  • Efficiently coordinates and administers assessment validation processes, showcasing a meticulous approach to detail. Takes on the responsibility of recording minutes for meetings and producing internal executive reports. Serves as a key point of contact for teachers and executives while also coordinating activities for newly enrolled students.
  • Expertly handles student applications, providing insightful reports and maintaining an organized database. Takes charge of creating tutorial timetables and managing classroom rolls, ensuring a seamless learning environment. Monitors student attendance and implements necessary follow-up procedures in accordance with TAFE policies.
  • Produces insightful reports and spreadsheets, utilizing data analysis skills to meet the specific needs of senior management. Coordinates effectively between teaching staff, ensuring all administrative tasks are completed promptly. Proactively volunteers for various TAFE QLD events, including exhibitions, graduations, and other on-campus activities, showcasing a commitment to community engagement and support.

Various Administration Roles

National Academy of Beauty and Commulite Solution U.K
UK
02.2011 - 01.2018

Education

Cert IV - Training And Assessing

TAFE Queensland
06.2022

Cert IV - Frontline Management And Customer Servi

TAFE Queensland
11.2021

Software Competencies

  • TICA/TRAILs
  • TMT Incident Adjudication Portal
  • Microsft Office Suite - Excel, Outlook, Powerpoint, Teams, Word, Sharepoint
  • Sage 200, EBcas, SMS Student Management System

Referees

Irene Baker

A/Principal Project Officer

Mobile Phone and Seatbelt Technology, Queensland Revenue Office

P: 07 3066 6976 E: irene.baker@tmr.qld.gov.au 

Nicole Matthews

Prosection Officer

UPDATE ORGANISATION

P: 07 4639 0855 E: nicole.l.matthews@tmr.qld.gov.au

Timeline

AO4 Adjudications Officer

Mobile Phone and Seatbelt Technology, Queensland Revenue Office
04.2022 - Current

Prosecution Support Officer

Prosecution Services, Transport and Main Roads
10.2021 - 04.2022

Faculty Administration Officer

TAFE Queensland
01.2018 - 06.2021

Various Administration Roles

National Academy of Beauty and Commulite Solution U.K
02.2011 - 01.2018

Cert IV - Training And Assessing

TAFE Queensland

Cert IV - Frontline Management And Customer Servi

TAFE Queensland

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Samantha Beaumont