Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alaa Aladili

Kangaroo Point,QLD

Summary

Dedicated professional with experience at Fairmont Hotel Jeddah, excelling in housekeeping and guest relations. Proven ability to enhance guest satisfaction through meticulous room preparation and prompt service. Strong teamwork and time management skills, consistently meeting performance targets while maintaining a professional appearance in a fast-paced hospitality environment.

Overview

5
years of professional experience

Work History

Fairmont Hotel Jeddah

Room Attendant
04.2021 - 05.2023

Job overview

Clean and maintain guest rooms

Replenish room supplies, including toiletries,

linens, and beverages, to enhance guest satisfaction

Respond promptly to guest requests. provide service. and ensure a comfortable stay.

Work efficiently to meet daily room quotas with attention to detail.

Customer Service Rep

Toyota
04.2018 - 05.2020

Job overview

I provided exceptional customer support by handling inquiries, resolving complaints, and providing product information via phone, email, and in person

I met and exceeded performance targets, including response time resolution rate, and customer satisfaction metrics.

Education

Um Al-Qura University
Mecca

Bachelor of Science from Information Science
03-2017

Skills

  • Housekeeping
  • Teamwork
  • Housekeeping knowledge
  • Bed making proficiency
  • Cleaning techniques
  • Room preparation
  • Hospitality industry
  • Professional appearance
  • Safety awareness
  • Work prioritization
  • Guest relations
  • Cross-training readiness
  • Time management
  • Guest request response
  • Sweeping and mopping
  • Floor vacuuming
  • Mopping and sweeping
  • Multitasking and prioritizing

Timeline

Room Attendant

Fairmont Hotel Jeddah
04.2021 - 05.2023

Toyota

Customer Service Rep
04.2018 - 05.2020

Um Al-Qura University

Bachelor of Science from Information Science
Alaa Aladili