Alaa Al Musawi
Summary
Experienced medical administration and reception professional with demonstrated leadership as 2IC in a high volume radiology clinic. Skilled in patient coordination, team supervision, training, and office management, with a proven ability to perform effectively under pressure while maintaining compliance, accuracy, and exceptional patient care.
Overview
8
8
years of professional experience
Work History
Senior Medical Receptionist (2IC)
Capital Radiology
10.2022 - Current
- Supervised radiology staff during peak hours to maintain operational continuity, resulting in improved service reliability and enhanced patient satisfaction.
- Coordinated daily workflow adjustments to accommodate urgent imaging requests, improving patient throughput and reducing appointment delays.
- Supervised patient intake and imaging preparation to ensure protocol adherence, enhancing diagnostic accuracy and patient safety throughout procedures.
- Implemented staff training sessions on updated imaging protocols, resulting in enhanced procedure consistency and elevated patient safety standards.
- Optimised staff scheduling to balance workload effectively, resulting in improved team efficiency and enhanced service reliability during peak operational hours.
Key Holder
Angus and Coote
09.2021 - 10.2022
- Oversaw daily operations, cash handling, and register reconciliation.
- Mentored new employees on customer service and POS system usage.
- Managed inventory, stocktake, and merchandising.
- Resolved customer complaints and ensured high levels of satisfaction.
Assistant Manager
Royal Tobacconists
12.2017 - 09.2020
- Managed store operations including stock, cash, and daily opening/closing.
- Trained and supervised staff to meet KPIs and operational standards.
- Addressed customer concerns and managed inventory effectively.
- Developed and implemented workflow processes to improve efficiency and reduce wait times during peak hours.
- Coordinated staff schedules and shift rotations to optimise resource allocation and maintain adequate coverage.
- Monitored daily financial transactions, including cash handling and bank deposits, ensuring accuracy and compliance with company policies.
Education
VCE -
Lyndale Secondary College
Certificate IV - Phlebotomy
All Health Training
Diploma - Laboratory Technology
Swinburne University of Technology
Skills
- Supervisory and Leadership
- Ability to maintain calm and efficiency in high pressure environments
- High volume call management
- Mentoring staff
- Attention to detail
- Strong organisational skills
- Strong commitment to high performance
- Highly dependable
- Hardworking
- Self motivated
References
Available upon request
Timeline
Senior Medical Receptionist (2IC)
Capital Radiology
10.2022 - Current
Key Holder
Angus and Coote
09.2021 - 10.2022
Assistant Manager
Royal Tobacconists
12.2017 - 09.2020
VCE -
Lyndale Secondary College
Certificate IV - Phlebotomy
All Health Training
Diploma - Laboratory Technology
Swinburne University of Technology