Alaa Chaar

• Onboarding clients,facilitating is establishing bank accounts and account maintenance.
• Answering product and service questions.
• Assessing Trust deeds.
• Successfully activating a average of 8 to 10 Self Manged Superfund share trading accounts per week.
• Achieving KPI'S such as establishing an average of 5 to 8 High interest accounts and activating international trading account weekly.
• Liaising with other bankers and branch managers for leads.
• Working and assisting the Nabtrade back office processing and compliance team.
• Supported team to facilitate task completion and meet performance goals.

One strategy is to think in terms of how you made a difference. Describe what impact you had, what you changed or what you improved while in the position. Your past duties can be helpful in illustrating your skills and strengths so I suggest you select 4-6 valuecentered bullet points for each role in the past 10 years. Keep your target job role in mind and choose to include descriptions that show transferable skills and valuable contributions. Here are some questions to ask yourself to help identify what experience would be beneficial: What would your manager say were your strengths? What projects did you work on? What were the results? Did you manage others, work on a team or serve customers? What did you accomplish?

• Assisting clients in establishing Individual, Joint, Business and Trust share trading accounts.
• Provided timely and accurate responses to customer inquiries via phone, email, and chat.
• Liaising with fund managers, share registries and bankers.
• Educating clients on Investment trading products such as Managed funds,ETF's, Mfunds and Options.
• Assist customers in buying,amending and selling shares, including manual orders over the phone using Iress.
• Attained a average of 93% to 95% positive Customer satisfaction feedback rate every quarter.
• Identified consumer needs, clarified information and researched issues to provide alternative solutions.
• Answering up to an average of 15-20 inbound call per day.
• Assisting in account maintenance.

• Achieved a average of $80,000-$100,000 of vehicle sales monthly.
• Developed customized sales techniques to successfully sell and upsell services such as warranty to new and existing clients.
• Website maintenance and marketing.
• Developed key customer relationships to increase sales.
• Leveraged CRM system to manage sales activities and track sales performance.
• Answered customer emails and telephone requests for information.