Aladel Naval
Caboolture,QLD
Summary
Empathetic Personal Support Worker known for strong patient monitoring and safety compliance. Experienced in developing trusting relationships with clients and ensuring quality assurance in all care activities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Personal Support Worker
Bolton Clarke (Fernhill)
Caboolture, Queensland
01.2025 - Current
- Provided personal care and assistance to residents with daily living activities.
- Supported residents with mobility and transportation needs within the facility.
- Ensured adherence to safety protocols and hygiene standards in all interactions.
- Provided personal hygiene assistance including oral care, shampooing hair, changing bed linens.
- Developed positive relationships with patients by demonstrating empathy and respect for their needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Provided assistance with manual handling tasks when required.
- Monitored health and well-being of clients and reported significant health changes.
Cleaner
Bolton Clarke (Fernhill)
Caboolture, Queensland
08.2024 - 01.2025
- Maintained cleanliness in assigned areas using appropriate cleaning supplies and equipment.
- Followed safety protocols while handling cleaning chemicals and equipment.
- Responded promptly to special cleaning requests from management or clients.
- Organized storage areas for cleaning supplies to promote efficiency and accessibility.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.
- Inspected rooms for cleanliness prior to guest arrival.
- Responded promptly to all customer complaints regarding cleanliness issues.
- Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
- Followed company uniform, performance and security policies with every job.
Grocery Team Member
SM Superstore
Makati Manila, Philippines
09.2015 - 04.2016
- Stocked shelves and organized displays to maintain store presentation.
- Maintained cleanliness of the sales floor and checkout areas.
- Collaborated with team members to ensure smooth daily operations.
- Checked expiration dates on food items regularly to ensure quality standards were met.
- Participated in training new team members on store procedures and policies.
- Greeted store customers and assisted with product location, loading or unloading heavy items and retrieving out-of-reach items.
- Followed safety and sanitation procedures to provide quality services and products for customers.
- Managed the checkout area by organizing bags and ensuring cleanliness.
- Collaborated with cashiers to streamline the checkout process for customers.
- Assisted customers with getting groceries loaded in vehicles.
- Provided excellent customer service including answering questions about products or services offered in the store.
- Returned unwanted merchandise to appropriate store shelves.
- Packed customer purchases carefully using tissue and bubble wrap to prevent damages.
- Delivered customer service to shoppers in order to provide product knowledge and help customers select best products.
Travel Agent Assistant
P & E Travel and Tours
Ormoc City, Philippines
03.2013 - 12.2013
- Assisted clients in planning travel itineraries and booking accommodations.
- Coordinated travel arrangements including flights, transportation, and tours.
- Managed administrative tasks including scheduling appointments and processing payments.
- Monitored availability of seats on flights by regularly checking airline websites.
- Ensured all paperwork was completed accurately before submitting it to the appropriate authorities.
- Monitored changes in travel reservations and informed clients of any updates or adjustments.
- Managed financial transactions related to travel bookings, including invoicing and payments.
- Monitored office services mailbox for business support needs and requests.
- Provided exceptional customer service by addressing client questions and concerns.
- Provided assistance in obtaining necessary visas and passports for international trips.
Office Worker
Melakom Recruitment Agency
Malate Manila, Philippines
01.2011 - 12.2011
- Assisted with recruitment processes and scheduled candidate interviews.
- Communicated effectively with clients and candidates via phone and email.
- Maintained a clean and professional office environment for employees and visitors.
- Conducted structured interviews to gather candidate qualifications and experiences.
- Utilized applicant tracking systems to manage candidate information efficiently.
- Maintained confidentiality of sensitive candidate information throughout the hiring process.
- Reviewed resumes, applications, and other pertinent documents prior to interviews.
- Asked questions in accordance with instructions to obtain person's name, address and age.
- Reviewed data obtained from interview for completeness and accuracy.
Food Packer
Profoods Corporation
Cebu City, Philippines
02.2011 - 08.2011
- Pack food items according to quality and safety standards.
- Inspect products for damage and proper packaging.
- Maintain cleanliness in packing stations and work areas.
- Operate packaging equipment and tools safely and efficiently.
- Follow instructions for food packing procedures diligently.
- Collaborate with team members to ensure timely packing processes.
- Inspected food products to ensure quality and safety standards were met.
- Assessed packaging needs based on customer requirements for each order.
Education
Certificate III In Aged Care And Disability
Aspire To Succeed
Caboolture, QLD09-2024
Associate of Science - Nursing Assistance
Western Leyte College
Ormoc City ,Philippines03-2003
High School Diploma -
Notre Dame of Abuyog Inc.
Abuyog, Leyte Philippines03-2000
Skills
- Safety protocols
- Quality assurance
- Effective communication
- Team collaboration
- Disability care
- Client relationship management
- Personal hygiene assistance
- Dependability and responsibility
- Customer service
- Interpersonal communication
Certification
- Professional and Personal Boundary Awareness
- Mental Health First Aider Certificate
- Epilepsy and the Administration of Medazolom Training Certificate
- Practical Diabetes for Disability Support Workers Certificate
- Provide First Aid Certificate
- Provide Basic Emergency Life Support Certificate
- Provide Cardiopulmonary Resuscitation Certificate
- Restrictive Practice Training
- Medication Training
- Manual Handling Training
Languages
English
Professional
Custom
- NDIS Worker Screening Clearance Holder (Blue Card)
- Working with Children Clearance Holder (Yellow Card)
References
References available upon request.
Timeline
Personal Support Worker
Bolton Clarke (Fernhill)
01.2025 - Current
Cleaner
Bolton Clarke (Fernhill)
08.2024 - 01.2025
Grocery Team Member
SM Superstore
09.2015 - 04.2016
Travel Agent Assistant
P & E Travel and Tours
03.2013 - 12.2013
Food Packer
Profoods Corporation
02.2011 - 08.2011
Office Worker
Melakom Recruitment Agency
01.2011 - 12.2011
Certificate III In Aged Care And Disability
Aspire To Succeed
Associate of Science - Nursing Assistance
Western Leyte College
High School Diploma -
Notre Dame of Abuyog Inc.